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Whitney Young Health Center Practice Manager (req 100419) in Albany, New York

Practice Manager (req 100419)

Albany, NY (




The Practice Manager is responsible for implementation and ongoing monitoring of administrative and clinical systems that support patient care within the 920 Lark Drive medical practice.



  • Develops and supports employees at all levels in an atmosphere that is supportive and open to ideas, growth, and productivity.

  • Plans for, directs, and participates in regularly scheduled meetings and conferences with staff.

  • Inform staff of organizational changes and the impact changes will have on the site.

  • Provides a link between organizational management and site staff.

  • Coaches groups towards self-direction and team empowerment.

  • Exercises patience and control, especially in difficult situations; resolves identified issues and conflicts appropriately.

  • Assists with the development of cycles, objectives, and outcome measures.

  • Human resource and performance management:

  • Assures competencies of the clinical, administrative, and support staff through site-specific orientation, evaluation, and I’m going training and educational in services.

  • Functions as a member of the organizations quality improvement program serving on teams as assigned. Using principles of the national committee for quality assurance (NCQA) in patient centered medical home (PCMH), works with the providers, care coordinators and quality improvement team to implement monitor performance indicators.

  • Conducts ongoing performance improvement activities particularly activities related to: Patient an employee satisfaction and patient flow within the site.

  • Working collaborate with clinical teams, coordinates various aspects of utilization and review and management

  • Working collaboratively with the human resources department is responsible for: hiring, disciplinary actions, and terminations.

  • Payroll

  • Working collaboratively with the medical Director and service line heads is responsible for overseen the administration of performance evaluations of non-provider staff, ensuring that performance reviews are timely, fair, and conducted in a consistent manner.

Operations Management:

  • Working collaboratively with the chief administrative officer, provides for adequate coverage with appropriately qualified employees and overseas the day-to-day operations of the site including: patient registration/scheduling and billing functions

  • Day-to-day staffing and patient flow

  • Health information functions

  • Customer service, including responding to patient and staff complaints

  • Overseas both the internal inter-departmental and external referrals

  • Overseas and monitors patient access to appointments and other medical services maintains a level of knowledge regarding the legal implications of professional licensing and practices.

  • Ensures that all required medical dental equipment and supplies are available and meet standards to ensure that the health and safety of patients and staff are met.

  • Oversees all activities related to site clear waived laboratory testing and blood drawing and coordinate these activities with the offsite laboratories to ensure quality service

  • Financial management:

  • Recommends master staffing pattern and personnel complement needed for the site

  • Monitors hours worked, including overtime, for site personnel

  • Completes appropriate paperwork for the purchasing and payment of supplies and services and submits in a timely manner.

  • Monitors, revenue, salary, and non-salary expenses in accordance with budget.

  • Working with the Chief Administrative Officer participates in the budget process of the site

  • Makes recommendations for new programs and our program changes with supporting data justifying the needs

  • Project capital equipment needs and makes recommendations with justification for acquisition

  • Interprets budget to staff and sets expectation for staff involvement in cost containment.


  • Writes reports and maintains records and other documentation as required by the organization, funding, and regulatory agencies

  • Demonstrate excellence in both internal and external customer service.

  • Understands and is able to effectively communicate HIPPA compliance and corporate compliance.

  • Ensure and or remains in compliance with local state and federal regulations

  • Adheres to the national patient safety goals as defined by the joint commission on accreditation of healthcare organizations in the Whitney M Young Junior Health Center, Inc.

  • Completes other duties as assigned.


Minimum Qualifications:Associates Degree in business or related field; seven years of supervisory/managerial experience; proficiency in using a practice management system and knowledge of professional doing procedures. Excellent verbal and written communication skills. Proficient with Microsoft word and excel. Demonstrates cultural sensitivity and competency related to populations served. No physical limitations that will compromise ability to perform and flexibility to adjust to schedule changes.


Bachelor’s degree in business or related filed. Experience in conflict resolution. Bi-lingual (Spanish/English).

Please be aware that as a facility regulated under Article 28 of the New York State Public Health Law, COVID-19 vaccination is a requirement of employment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.