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Swift Transportation On-Site Leader in Amsterdam, New York

Primary Purpose and Essential Functions: To coordinate and implement systems to maximize the utilization of Swift's assets while working in an assigned customer's environment.

  • Lead on-site operations at the customer facility; perform Planning, Driver Management and/or Customer Service functions.

  • Communicate effectively and professionally with assigned customer personnel on all levels while developing positive and solid relationships to enhance growth.

  • Maintain an understanding of and demonstrate customer service processes; communicate daily with responsible Swift planning centers to ensure customer commitments are being met.

  • Assist in collecting and maintaining current customer information in the system.

  • Work with all Swift internal departments to resolve customer or company issues when necessary.

  • Learn customer's in-house processes and systems to better facilitate on-site operations and increase efficiency; educate customer on Swift and transportation operations.

  • Serve as an on-site daily extension of Sales to expand business revenue by exploring all dedicated, rail, and logistics opportunities with Customers.

  • Generate appropriate reports regarding service, including but not limited to OS&D, accessorial, etc, and assist in evaluating cost factors associated with business.

  • Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations.

  • Perform any other responsibilities as required by leadership or customer.

  • Skills: Must be able to work under stress while remaining professional at all times. Must be proactive and work efficiently independently with no supervision. Must possess good communication skills.

  • Education: Bachelors degree or equivalent combination of education and/or experience required.

  • Experience Required: 2+ years of customer service, planning or driver management experience required, Transportation experience preferred.

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