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Sodexo Manager 2, Regional Operations Support in BRONX, New York

Unit Description

Sodexo is seeking a Regional Operations Support Manager 2 with Patient Services Experience in Brooklyn ,New York

This is a temporary assignment

We are looking for a strategic and analytical individual to think outside of the box and drive our food operations and building repor with staff. This role will over see staff manage everyday food operations and tray-line programs. This manager will be overseeing a 425 acute care hospital with union staff.

We are looking for candidates who can:

  • Participate in performance improvement and quality assurance programs targeted to improve customer satisfaction;

  • monitor patient tray operations and daily meal rounding;

  • Scheduling for the team

  • interact with patients and the nursing staff;

  • perform tray assessments, training

  • Service Recovery

  • Inventory

  • Ordering

  • Customer Service Training for our front-line staff

  • Conducting patient ready room inspections and patient surveys

The ideal candidate will have the following:

  • Excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies

  • Previous experience working in a high volume facility

  • Strong management skills, preferably in health care but not necessarily if you are also a dietitian

  • 2 years of management experience preferred

Careers in Healthcare:

Working for Sodexo in Healthcare allows you to offer patients, healthcare professionals and caregivers around the world the best healthcare experience possible while influencing patient satisfaction, as well as cost reduction and increased productivity for our clients. Sodexo’s unique CARES culture develops a dynamic atmosphere where employees are respected, turnover is low and career growth opportunities are created from within.

Working for Sodexo:

How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and other career growth opportunities, along with the performance of organizations. We believe it is important for our work to be meaningful to all who contribute to it, and we remain faithful to our mission, our core values and the ethical principles that have guided us since 1966. We support these values and help them thrive in each employee.

Position Summary

The Manager II, Regional Operations Support (ROSI) has overall responsibility, or a portion of an on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client executive. In this role, the ROSI has direct accountability for executing Sodexo systems, programs, resources, tools, and talent management that drives operational excellence and our service commitments that are: Predictable, Reliable, and Repeatable

Primary Responsibilities:

Client / Customer Service - 20%

  • Navigates the client organization through effective communication while influencing and persuading at multiple levels. Seeks to collaborate for win-win outcomes.

  • Provide effective communication for clients and customers to ensure excellent customer service.

  • Effectively partners with client and Sodexo employees to drive successful outcomes.

  • Complies with all client policies and procedures.

Operational Excellence - 40%

  • Owns, drives, and measures operational excellence outcomes of Sodexo and client.

  • Effectively deploys, embeds and ensures Sodexo standardized processes are in place.

  • Creates a continuous quality improvement culture that drives operational efficiencies.

  • Drives change and creates a culture where change is embraced and operationalized.

  • Utilizes all operational processes to drive continuous improvement and celebrate successes.

Analysis & Decision Making - 20%

  • Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.

  • Accountable for effective utilization of labor resources.

  • Analyses data to engage in data driven decision making using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business.

  • Effective risk management by ensuring consistent regulatory and legal compliance.

  • Compliance with supply chain management requirements.

  • Understands and effectively manages unit finances in the Sodexo budgets.

  • Sets operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance.

  • Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions.

  • Effectively delegates operational responsibilities to appropriate individuals / positions.

  • Follows best practices in decision making to determine best solutions for the business.

Safety - 10%

  • Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.

  • Behaviors include: Working as a team for safety

  • Communicating Effectively for Safety

  • Managing Safety Risks

  • Optimizing Human and Environmental Factors

  • Recognizing, respond and reporting incidents

  • Adherence to all operational safety practices and protocols

  • Drives a safety culture throughout the team

Talent - 10%

  • Ability to effectively manage aspects of Human Resources (ie. Leadership, People Management, Employee Relations, etc) to support individual and team development and drive operational outcomes.

  • Creates a culture of continuous learning and development for self and those within the unit assigned.

Qualifications & Requirements

Basic Education Requirement - Bachelor's Degree in a relevant field or equivalent experience

Basic Management Experience - 3 years

Basic Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Location US-NY-BRONX

System ID 700285

Category General Management

Relocation Type No

Employment Status Full-Time