Sodexo Manager 2, Regional Operations Support in BROOKLYN, New York
Use your passion for patient service to create a positive impact and make a difference in the communities we serve!
Sodexo Healthcare is offering an exciting opportunity to customer-service driven managers that are interested in a career within healthcare management. Through practical work experience and onsite training and mentoring, the candidate will acquire the management skills necessary to succeed as an Environmental Services Manager with Sodexo.
Why should I apply?
An opportunity to use your transferable skills into a career in healthcare management
Professional training and development
Mentoring from a Sodexo leader
Career growth opportunities within Sodexo
Our Sodexo Healthcare Environmental Services/Housekeeping teams work to direct housekeeping operations at healthcare client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Healthcare, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience.
The successful candidate will:
be responsible for driving client and patient satisfaction scores;
provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department;
lead teams and departmental projects and initiatives;
effectively manage the Unit Operating System; and/or
support a diverse and inclusive workforce.
Is this opportunity right for you? We are looking for candidates who:
Are interested in a career in healthcare
Have a passion for customer service or patient care
Are open to travel (up to 75%) and relocation
At Sodexo, we believe every employee should have the resources to be their best. As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle including health, dental and vision insurance. We also offer other benefits like paid time off, financial and savings programs, 401k, and access to our employee assistance program and other discounts.Click here for more information aboutSodexo’s Benefits (https://bit.ly/2EVNezw) .
Not the job for you?
At Sodexo, we offer Environmental Service/Housekeeping positions in Healthcare and Senior Living locations across the United States.Continue your search for ES/Housekeeping jobs (http://bit.ly/SdxHousekeepingjobs) .
Working for Sodexo:
How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.
The Manager II, Regional Operations Support (ROSI) has overall responsibility, or a portion of an on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client executive. In this role, the ROSI has direct accountability for executing Sodexo systems, programs, resources, tools, and talent management that drives operational excellence and our service commitments that are: Predictable, Reliable, and Repeatable
Client / Customer Service - 20%
Navigates the client organization through effective communication while influencing and persuading at multiple levels. Seeks to collaborate for win-win outcomes.
Provide effective communication for clients and customers to ensure excellent customer service.
Effectively partners with client and Sodexo employees to drive successful outcomes.
Complies with all client policies and procedures.
Operational Excellence - 40%
Owns, drives, and measures operational excellence outcomes of Sodexo and client.
Effectively deploys, embeds and ensures Sodexo standardized processes are in place.
Creates a continuous quality improvement culture that drives operational efficiencies.
Drives change and creates a culture where change is embraced and operationalized.
Utilizes all operational processes to drive continuous improvement and celebrate successes.
Analysis & Decision Making - 20%
Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.
Accountable for effective utilization of labor resources.
Analyses data to engage in data driven decision making using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business.
Effective risk management by ensuring consistent regulatory and legal compliance.
Compliance with supply chain management requirements.
Understands and effectively manages unit finances in the Sodexo budgets.
Sets operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance.
Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions.
Effectively delegates operational responsibilities to appropriate individuals / positions.
Follows best practices in decision making to determine best solutions for the business.
Safety - 10%
Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.
Behaviors include: Working as a team for safety
Communicating Effectively for Safety
Managing Safety Risks
Optimizing Human and Environmental Factors
Recognizing, respond and reporting incidents
Adherence to all operational safety practices and protocols
Drives a safety culture throughout the team
Talent - 10%
Ability to effectively manage aspects of Human Resources (ie. Leadership, People Management, Employee Relations, etc) to support individual and team development and drive operational outcomes.
Creates a culture of continuous learning and development for self and those within the unit assigned.
Qualifications & Requirements
Basic Education Requirement - Bachelor's Degree in a relevant field or equivalent experience
Basic Management Experience - 3 years
Basic Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
System ID 683942
Category General Management
Relocation Type No
Employment Status Full-Time
- Sodexo Jobs