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Samaritan Daytop Village Shift Supervisor - Brooklyn Location in Brooklyn, New York

Position Overview

Under general direction of the Operations Coordinator I (DOO), the Shift Supervisor is responsible for monitoring the specific Shelter program systems to ensure security, safety and efficiency of daily client services and activities. Responsibilities include monitoring and supporting all client scheduled services or activities and ensuring that all are delivered as scheduled. In addition, ensures that all clients’ external appointments are kept, and efficient program activities are coordinated. This work is carried out in support of the mission and goals of Samaritan Daytop Village.

Duties and Responsibilities

  • Supervises and monitors environment to ensure that guidelines are followed and interpersonal relationships remain positive.

  • Manages daily program schedule of activities. Ensures that events occur and all parties scheduled to participate in particular activities do so.

  • Supervises and monitors facility to ensure cleanliness, security, and safety practices are enacted.

  • Conducts mandated fire drills/evacuations.

  • When indicated as per program standards/policy, administers breathalyzer tests and/or observation of urine specimen collection from clients returning from appointments or other external activities.

  • Conducts facility/safety runs and room checks to visually assess clients for use of alcohol/drugs or the environment of care for unsafe conditions.

  • Reviews internal and external scheduled client appointments for assigned shift and ensures that trips are dispatched promptly.

  • Dispatches vehicles, assuring that required agency paperwork is complete and accurate.

  • Distributes carfare for external appointments.

  • Reviews selection of appointment escorts for appropriateness.

  • Complies with 42 CFR confidentiality and HIPAA privacy and security regulations.

  • In the absence of the Food Service Staff monitors Kitchen and food preparations to insure compliance with Board of Health.

  • Performs other duties as requested.


Education, Experience, License/Certification and/or Skills Required:

  • High School diploma or GED, required.

  • At least two years of experience in Human Services preferably in an agency delivering social services or a program for treating substance use and/or homeless.

  • Must have FDNY F-80- Certificate of Fitness for Coordinator of Fire Safety and Alarm Systems.

  • Willingness to obtain CPR Certification.

  • Willingness to obtain NYC Food Handler’s Certificate for designated single sites and per needs of the program.

  • Available to work a flexible schedule as needed in response to participant and staff needs.

  • Computer literacy including proficiency in Microsoft Office Suite.

  • Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds

  • Team player and ability to work independently.

Preferred Education, license/certification, Experience and/or Skills:

  • Ability to lift 25+ pounds without assistance.

  • Analytical skills

  • Knowledge of techniques for identifying and preventing potentially violent behavior, including crisis management techniques.

  • Competency in written, interpersonal, verbal and computational skills to present and document records in accordance with program standards.

Work Environment

Normal work environment with a lot of standing. This person must be able to work at times under stressful conditions. Some potential hazard associated with clients that may become aggressive especially during crisis intervention.