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Catholic Health Administrative Assistant II Cardiothoracic Surgery MHB in Buffalo, New York

Facility: Mercy Hospital of Buffalo

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: No



Cardiothoracic Surgical Associates (CTSA) Administrative Assistant duties include knowledge of cardiothoracic surgical (CTS) procedures, typing, filing, charge posting, basic computer skills, and registration of patients, administrative reporting, and billing reconciliation, answering telephones, order entry, scheduling inventory and other administrative duties assigned by office manager.



  • High School diploma or equivalent and a minimum of five (5) years of office administrative experience required, surgical office experience preferred


  • Associates Degree and a minimum of one (1) year of office administrative experience required, surgical office experience preferred

For all candidates:

  • Experience working in a CTS office strongly preferred

  • Knowledge of coding and billing preferred

  • Experience with patient registration in an office setting required


  • Typing

  • Computer skills

  • Proficiency in Microsoft Outlook and Word

  • Working with an EMR

  • Skill in maintaining records and pertinent information; maintains timely, complete documentation in other areas of record keeping

  • Ability to adapt to various software applications

  • Medical related knowledge

  • Skill in maintaining effective working relationship with patients, medical staff and the public

  • Ability to act calmly and effectively in emergency situations

  • Ability to read, understand and respond to detailed oral and written instructions

  • Ability to communicate clearly

  • Ability to examine documents for accuracy and completeness

  • Ability to prepare records in accordance with detailed instructions

  • Knowledge of common safety hazards and precautions to establish a safe work environment

  • Knowledge of medical office clerical procedures


  • Normal heat, light space, and safe working environment; typical of most office jobs

  • Occasional exposure to one or more mildly unpleasant physical conditions

  • Contact with patients under wide variety of circumstances; may also require dealing with anxious, angry or dissatisfied patients

  • Increased pressure due to multiple calls and inquiries

  • Interaction with others is constant and interruptive with varying and unpredictable situations. May require working under stressful conditions and some emergency situations

  • Moderate physical effort required, may engage in activities requiring prolonged standing, walking, close machine work or lifting, pushing, pulling supplies or equipment

  • Work cooperatively with OR, CVICU, surgeons, equipment reps, physicians, nursing and ancillary support staff

  • Office setting with travel to other areas within the hospital