Erie County Medical Center Integrated Leaves Assistant in Buffalo, New York
DISTINGUISHING FEATURES OF THE CLASS : The work involves assisting in or performing various activities associated with the integrated leave of absence function in the Human Resources Department at the Erie County Medical Center Corporation. The incumbent receives requests for leaves of absence, performs or assists in the performance of processing leave requests, and tracks leaves of absence. Work is performed under the direct supervision of the Manager of Integrated Leaves and Accommodations. Supervision is not a function of this position. Does related work as required.
TYPICAL WORK ACTIVITIES :
Works with applicable ECMCC staff, Erie County staff and ECMCC job applicants to communicate applicable information on matters related to request for leaves of absence without pay, leave under Family Medical Leave Act (FMLA), disability leave and other applicable types of leave;
Receives inquiries on leave requests and related matters; asks targeted questions to gather relevant information and assesses the needs of the individual; addresses the matter or forwards the matter to applicable staff if unable to provide proper support;
Identifies appropriate leave type based on individual situation and opens a new case;
Reviews paperwork and educates employees on what is needed to support their leave;
Makes approval/denial determinations limited to FMLA requests of a qualifying serious health condition by comparing employee service against employee service guidelines as defined by law; reviews requests related to complicated or unique medical conditions with and for determination by Manager of Integrated Leaves;
Tracks leaves of absence in compliance with respective leave duration and for respective reason associated with leave;
Provides basic explanations on applicable leave of absence laws, regulations, policies and procedures to stakeholders as required; works with supervisors and employees in providing assistance throughout the leave life cycle;
Implements the return-to-work process in partnership with Employee Health to best provide an efficient process for the employee and his/her supervisor;
Utilizes internal databases and information systems to assist in management of claims; maintains claims files;
Utilizes resources provided by Human Resources in performing the work;
Assists in preparing weekly, monthly and annual reports;
Participates in and may organize meetings, committees, special events and conferences.
FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS : Good knowledge of principles, practices and terminology associated with leaves of absence in general and associated with public employment and respective collective bargaining agreements; good knowledge of applicable laws, rules and regulations; good knowledge of applicable ECMCC collective bargaining agreements and management/confidential employment terms; excellent customer service skills; ability to ascertain questions specific to types of leaves of absence; ability to interpret information from an individual and apply such toward correlation with a specific type of leave of absence; ability to compile and maintain statistical data; ability to prepare reports; ability to follow detailed oral and written instructions; ability to communicate effectively, both orally and in writing; ability to establish and maintain effective working relationships with a diverse constituency; ability to utilize a variety of electronic software applications including Microsoft Office and Excel; sound professional judgment; capable of performing the essential functions of the position with or without reasonable accommodation.
MINIMUM QUALIFICATIONS :
Graduation from a regionally accredited or New York State registered college or university with a Bachelor’s Degree and one (1) year of professional, paraprofessional* or clerical* personnel experience; or:
Graduation from a regionally accredited or New York State registered college or university with an Associate’s Degree or completion of sixty (60) semester credits hours and three (3) years of professional, paraprofessional* or clerical* personnel experience; or:
An equivalent combination of training and experience as defined by the limits of (A) and (B).
*NOTE 1 : Professional experience, as defined by New York State Civil Service, is experience which requires specialized and theoretical knowledge usually acquired through college education or through that experience and other training which provides comparable knowledge. Professional experience in general involves independence of action and personal responsibility for actions.
**NOTE 2 : Paraprofessional experience, as defined by New York State Civil Service, means work activities involved in the performance of routine duties in a supportive role to a professional, usually requiring less training and/or experience than normally required for professional status. Experience at this level does not have the breadth and depth of final job responsibility found in professional positions (such as in social work, planning, engineering, accounting, etc.) nor does it require the intensity or broad scope of job-related knowledge. Since there are significant differences in the nature of paraprofessional and professional experience, qualifications should clearly identify the level required for experience to be qualifying.
*NOTE 3 : Clerical experience, as defined by New York State Civil Service, means activities involved in the performance of routine office tasks, such as keeping of records and accounts, correspondence, recording/entering (keying) and retrieving data and/or information, in accordance with prescribed procedures.
NOTE 4 : Verifiable part-time and/or volunteer experience will be pro-rated toward meeting full-time experience requirements.
@Approved by Erie County