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Curbell Inc. Return Material Coordinator in Buffalo, New York

Position Summary Evaluate product returns from Customers. Following established procedures, update RMA’s with accurate information based on the materials returned. Provide support and backup to the Repair Supervisor and act as a resource to others throughout the organization. ##### Primary Functions * Coordinate with Customer Service, Production Control, Quality, Procurement, and Repair Technicians to provide and process information regarding customer returns and RMA changes, material availability, and customer complaints. Identify problems, research issues, and recommend, communicate, and or implement solutions. * Follow the organizations Quality Management System. Understand and maintain a 5-S work area and assist in creating and continuously updating related documents and Work Instructions to remain current. * Process Credit returns appropriately in CRM and ERP following established procedures and using good written and verbal communication skills. Work closely with Customer Service on necessary updates to RMA’s and with Quality when the return is designated as a complaint. * Help assign orders to Repair Technicians. Provide backup support in the absence of the Repair Supervisor and assist with training as needed. Assist Repair Technicians with trouble shooting and corrections needed related to CRM and ERP. * Sort incoming customer returns and process them appropriately in CRM and ERP following established procedures. Update CRM as necessary to include questionnaires, accurate material numbers and quantities as well as warranty status. Work closely with Customer Service on return detail requests and adjustments to RMA’s as needed. ##### Education A High School Diploma or GED is required. Technical Degree a plus. ##### Experience Previous repair manufacturing experience required. 3-5 Years experience as Return Material Evaluator required. ##### Job Specific Requirements Strong detail, organization and communication skills required. ##### Physical Demands Continually (at least once per day) Sit *Must be able to See. *Must be able to Hear. *Must be able to Speak. *Must be able to use one hand. *Must be able to use both hands. _Occasionally (at least once a month)_ *Stand *Walk *Bend / Stoop *Squat *Lift, carry, push, pull - Maximum 10 lbs. *Lift, carry, push, pull - Maximum 20 lbs. *Lift, carry, push, pull - Maximum 50 lbs. ##### Physical Environment _Continually (at least once per day)_ *Involves being inside _Frequently (at least 3 times a week)_ *Regular repetitive tasks _Occasionally (at least once a month)_ *Exposed to noise & vibration *Forceful or prolonged exertions of the hands ##### Hazard Environment _Occasionally (at least once a month)_ *Infectious Waste *Needles / Body Fluids ##### Physical Requirements *Frequent use of both hands for soldering, grasping and fine manipulation of electronic tools and equipment *Must be able to differentiate between colors *Must be able to list, carry, push, pull a maximum of 50 pounds *Must be able to sit for extended periods and have full range of motion allowing you to bend neck in downward position, bend and twist at the waist *Must be able to wear standard personal protective equipment such as safety glasses, respirators, hearing proection and steel toed shoes Decades of Experience. Hospital Room Integration. Tried and True. In hospital rooms around the world, patients are dealing with demands on their health, and staff members are dealing with demands on their time. Curbell Medical is at the center of it all, with product lines that have set the standard for hospital room integration. For more than 76 years, we have made sure that patients can expect the best possible experience. And our salespeople make sure that our customers can expect the same, bringing decades of experience to partnerships that are built for the long haul. Whether it’s a visionary product or a tried-and-true relationship, there’s integrity in everything we build. For more information, visit www.curbellmedical.com. EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran *Title: Return Material Coordinator Location(s): Buffalo, NY; Posted Date: 4/23/2021 Employment Type: Full time Work Schedule: 1st Shift Travel Required: 0%
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