Thompson Health Phlebotomy Supervisor in Canandaigua, New York
Work in an environment where your professional goals are our goals. We are committed to working with you to grow your career with us. Are you looking to make a real difference in the lives of others, using cutting-edge medical technology in an empowering and supportive work environment? Join our growing and well-respected community health system and enjoy competitive pay, high patient and staff satisfaction levels, excellent infection control support and compliance, free parking, tuition assistance and other excellent benefits!
Under the general direction of the Director of Laboratory Services, and with considerable latitude of independent judgement, the Phlebotomy Supervisor provides day to day oversight of the individuals responsible for the collection of laboratory blood specimens and specimen processing.
This position will work closely with the laboratory management team to ensure excellent customer service across all client facing activities.
The Phlebotomy Supervisor will maintain knowledge of all FFTH policies, products, services and regulatory requirements to insure optimum business and regulatory compliance. This supervisor provides direct supervision to the clinical service technicians.
This supervisor also provides indirect supervision and guidance to other associates as it relates to phlebotomy.
The Phlebotomy Supervisor will ensure standardized training for with regards to phlebotomy and specimen processing.
He/she will also provide general customer service training to all that interact with clients/customers.
The Phlebotomy Supervisor will be responsible for the education, training and competency programs for associates performing phlebotomy within the health system.
The Phlebotomy Supervisor will be the direct contact for phlebotomy issues and concerns.
The Phlebotomy Supervisor in conjunction with the Laboratory Management Team will respond to patient complaints and monitor customer satisfaction.
This supervisor will be responsible for the customer satisfaction scores of the team, kronos, discipline, growth of associates, performance evaluations, expense/productivity control and quality improvement.
The Phlebotomy Supervisor will utilize his/her team and grow associates in order to engage the team in accomplishing daily tasks and meeting the goals of the department and the health system.
Qualifications: (Licenses, Certifications)
- Valid NYS driver’s license and ability to pass LENS clearance for insurance
Bachelor’s degree preferred
Required minimum 4 years phlebotomy experience
Experience with LIS and HIS systems
Project management experience desired
Experience training new personnel preferred
Supervisor experience preferred
Thompson Health is an EOE encouraging women, minorities, individuals with disabilities and veterans to apply.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)