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Citigroup VP - Cash & Trade Processing Sr Manager in Getzville, New York

The Cash & Trade Proc Sr Mgr is an intermediate level role responsible for ensuring transactions & Investigations are processed accurately and on time in coordination with the Transaction Services team. The overall objective is to manage the daily operations for a larger Cash and Trade Operations unit, consisting of multiple teams performing related tasks. This manager would have responsibility of the Client Operations Specialists & Funds Control teams within Global Payment Operations.

The Client Operations Specialist team is tasked with handling wire transfer investigations that directly impact the client experience with the USD clearing product. Investigations that the team handles vary in complexity and commonly involve examination into fee deduction, payment delay, formatting recommendations, product usage/recommendation and reconfirming the validity of transactions.

The Funds Control team is responsible for maintaining lines of credit for clients and updating them accurately and expediently. The team also partners closely with the treasury desk to manage the bank's position at the Fed, as well as monitoring settlement services.


  • Oversee daily operations for Client Operations Specialists & Funds Control teams within Global Payment Operations. This includes direct management of several unit managers and subject matter experts, ensuring teams meet performance and quality expectations.

  • Continuously seek out opportunities to enhance process efficiency, allowing for an improved client experience with the USD clearing product.

  • Review processes in the context of risk. Ensure that established controls are adhered to by operations teams & ensure controls remain robust by implementing additional controls within the op where an opportunity exists.

  • Implement and execute a strong performance management system that allows for development of bench strength, talent retention & succession planning within the greater Global Payment Operation organization.

  • Manage competing priorities including but not limited to; escalations from daily work flow, project book of work, internal/external audit & production outages. Triage & level set expectations with cross functional stakeholders.

  • Resolve complex and highly variable issues with significant departmental impact.

  • Ensure essential procedures are followed, updated and enhanced at regular intervals. Contribute to defining workflow standards.

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


  • 6-10 years of experience in a related senior level role with experience in trade / cash operations and management

  • Experience with high value payments, well versed in Fed, SWIFT & CHIPS

  • Proven experience in creating and implementing processes that result in improved business performance

  • Effective verbal and written communication and analytical skills


  • Bachelor's/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Operations - Transaction Services

Job Family:

Cash Management

Time Type:

Full time

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.