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St. Lawrence Health System GH Patient Representative in Gouverneur, New York

Job Summary

Hospital professional will be responsible for the comprehensive servicing of GH patients with a focus on the critical aspects of patient registration including making an empathetic first impression, soliciting personal health information, answering sensitive patient questions/concerns, insurance verification, co-payments scheduling and pre access for the entire hospital. Individual will also share work in the hospitals telephone switchboard.

This position will be expected to provide support as needed and requested within the SLHS. This position will also provide clerical support for outpatient practices such as Gh Specialty Suite and Dekalb Health Center. Some coverage in all SLHS may occur. May be required to float to other practices as needed.

Core Responsibilities

  1. Registration for all areas of hospital Insurance verification, errors, and co pays and account payments, financial counseling.

  2. Switchboard coverage, alarm activations, paging and answering service

  3. Scheduling, authorization verification, pre insurance, accuracy, errors and co-pay collections in pre access area.

  4. Provide excellent customer service to our patients and visitors

  5. Meets and abides by GH Mission, Vision & Values

  6. Other duties as deemed necessary

Required Experience

Required: One year experience in a hospital setting with a minimum applying registration/ scheduling.

Preferred: One year experience in hospital setting applying all patient classifications.


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Location : Name LinkedGouverneur Hospital

Job LocationsUS-NY-Gouverneur



Shift8 Hour

Shift Details8Hr: Variable Shifts

CategoryClerical / Admin Support

Job Location : AddressMain Hospital

Required LevelHigh School Diploma or Equivalent

Preferred LevelAssociate's Degree

Preferred FieldHealthcare

Licensure /CertificationPreferred Licensure: Medical Clerical Certification


Date Posted4/8/2021