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Thermo Fisher Scientific Technical Application Scientist, qPCR in Grand Island, New York

Job Title: Technical Application Scientist qPCR

Requisition ID: 182303BR

Location: Remote US, preferably Carlsbad, CA or Grand Island, NY

About Thermo Fisher Scientific!

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $35 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 90,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com .

Division Specific Information

The Genetic Sciences Division (GSD) provides industry-leading genetic sciences tools and solutions to advance scientific discovery, enable customers in applied markets and improve global health outcomes. Specifically, GSD workflows enable biomarker discovery and analysis, predictive genomics, reproductive health solutions, pathogen detection, disease-specific solutions, forensics and human identification.

Additionally, GSD’s Clinical Vertical, Genetic Testing Solutions (GTS), redefines molecular testing solutions, enabling customers to maintain surveillance testing on large populations in order to improve health outcomes globally.

How you will make an impact!

The Technical Application Scientist is responsible for providing remote pre and post sales technical support of Thermo Fisher Scientific qPCR and/or genetic analysis products to customers and field personnel, as well as relaying customer feedback to the organization. Inquiries may be received via telephone, email or web chat.

What you will do:

  • Support customers on technical issues by utilizing all available resources and raise issues or problems when warranted

  • Participate in frequent training on products and continuing education on new applications and technologies to remain at the cutting edge of scientific knowledge.

  • Accurately record pertinent information from customer contacts in Customer Relationship Management system.

  • Recommend changes to knowledge databases, website, and other company-managed databases of technical information

  • Present technical updates to colleagues and contribute to department meetings

  • Participate in additional special team or individual project

  • Some travel may be required for the position

How will you get here?

EDUCATION

Minimum Qualifications: B.S., B.A. or M.S. in life sciences or chemistry or a similar field.

Preferred Qualifications: PhD or a PhD. with post-doctoral experience.

EXPERIENCE

  • 3+ years of hands-on experience with quantitative/real-time PCR techniques, including sample preparation, data acquisition, and analysis is required

  • Experience with assay and instrument troubleshooting

  • Requires in depth knowledge of real-time instruments, software, kits and services

  • Partner effectively with the team to tackle problems, find solutions, and arrive at a consensus

  • Prior experience in customer service is a plus

Knowledge, Skills, Abilities

Successful candidates will have a proven record of oral and written communication skills, with customers and internal partners. Problem solving, prioritization, and the ability to quickly learn large amounts of new, complex technical information, are all critical to our success as a team.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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