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WSP-USA Systems Operator in Hawthorne, New York

Systems Operator

Req ID 1232

Systems Operator

Who We Are

At WSP, we are driven by inspiring future-ready pioneers to innovate. We’re looking to grow our teams with people who are ready to collaborate in building communities and expanding our skylines. To do this, we hire candidates of all backgrounds. That’s why here at WSP, inclusion, diversity, equity and belonging are core principles. Anything is within our reach and yours as a WSP employee. Come join us and help shape the future!

This Opportunity

WSP is currently initiating a search for a Full Time Systems Operator for our Hawthorne, New York office.

The Systems Operator is a full time position to assist the Hudson Valley Transportation Management Center (HVTMC). The full time Systems Operator II shall work 40 hours per week, with the potential for additional hours when necessary during significant weather events, major roadway incidents, and special events with impact to regional transportation. The full time Systems Operator shall also be called upon to replace other staff members during instances of illness, vacation, or other circumstances resulting in a staffing shortfall.

Your Impact

  • Provide human monitoring and operation of Intelligent Transportation Systems (ITS) devices and other traffic control devices, and take appropriate actions based upon guidance from current and future SOPs.

  • Traffic Incident Management

  • Coordination of responses for roadway concerns

  • Dispatching of maintenance crews for snow/ice events

  • Database entry for all activities related to incidents, special events, roadway concerns, and call logs.

  • Assist in traffic data collection for system performance of troubleshooting using manual and automated data collection and surveillance features of the ATMS/ITS and other TMC systems.

  • Assist NYSDOT with identifying, troubleshooting, and documenting device failures, establish repair priorities, and issue work orders for repairs of failed devices.

  • Receive and respond to notice of roadwork, highway incidents, special event information, incidents and/or situations affecting the Department, requests for assistance (NYSDOT and other), or reports regarding the malfunction or concern for any State-owned equipment, infrastructure or asset.

  • Answer phone inquiries and coordinate the Department's response with operational partners and provide them with information on roadway conditions.

  • Respond to inquiries about TMC/ITS operations as directed by the State.

  • Inquiry responses may involve email transmittal's, telephone conversations, providing supporting data for evaluation and use by the State, preparation of reports, accommodation of visitors, providing tours at the center, and meetings at locations away from the TMCs.

  • Perform backups of ITS software, archive data records, and generate reports from archived data.

Who You Are

Required Qualifications

  • 0-1 years of full time employment working in a 24/7/365 Operations Center

  • High School Diploma or higher

  • Oral and written communication computer

  • Software including: MS Office applications and spreadsheets

  • Capable of working well with co-workers and NYSDOT staff

  • Must have the ability to use digital roadway maps and have a working knowledge of roadway elements

  • Able to maintain significant schedule flexibility to ensure consistency of HVTMC operations

  • Exercise responsible and ethical decision-making regarding company funds, resources and conduct and adhere to WSP"s Code of Conduct and related policies and procedures

  • Proven track record of upholding workplace safety and ability to abide by WSP"s health, safety and drug/alcohol and harassment policies

Preferred Qualifications

  • Able to respond to problem situations 24 hours a day

  • Strong knowledge of roadways within the Hudson Valley region

  • Operations dispatching with at least one of the following groups/agencies: Transportation, Fire, Police, EMS, 911, or similar experience in the Military

Additional Requirements

  • To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

  • Successful applicant must be able to provide proof of vaccination against COVID-19 prior to their start date or prior to December 8, 2021, whichever is later, or be granted an exemption based on a disability or sincerely held religious belief. If you cannot receive the vaccine because of a disability or a sincerely-held religious belief, you may submit anaccommodation request ( to WSP’s Equal Employment Opportunity Office. Learn more about the COVID-19 vaccination here - .

Additional Details

  • Required Education: High School Diploma / GED

  • Minimum Years Experience: 0-1 years

  • Travel Required: N/A - No travel required

  • Job Status: Regular

  • Employee Type: Full

  • Primary Location: HAWTHORNE - BRADHURST AVE

  • All locations: US-NY-Hawthorne


WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 12,000 employees in over 200 offices across the U.S., we partner with our clients to help communities prosper.

WSP provides a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on a providing health and financial stability throughout the employee’s career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.