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Internal Revenue Service Program Manager (Department Manager) **MSP** *Amended* in Holtsville, New York

Summary

WHAT IS THE WAGE & INVESTMENT (W&I) DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. W&I provides high-quality taxpayer assistance, and enable taxpayers to transact and communicate electronically to file their returns and make payments.

See Other Information for Location.

Responsibilities

WHAT DOES A DEPARTMENT MANAGER DO? As a Department Manager, generally a second level supervisor, you will be responsible for planning, organizing, directing, coordinating, controlling and evaluating the activities of subordinate organizations that will report to you. You will use your leadership skills, management techniques, methods, theories, principles, and labor employee relations concepts to assure optimum utilization of personnel, equipment, and space for the accomplishment of all program objectives within your organization. Generally, your organization will encompass a major metropolitan area, a State, or a small region of several States, depending on the taxpayer population and business services provided..As a Department Manager you will: Define business goals, develop work plans, and set short and long term priorities to be accomplished by subordinates.

Direct, coordinate, and oversee work plans through subordinate managers and supervisors. Assign work based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.

Evaluate program implementation and effectiveness.

Provide guidance, advice, counsel, or instruction to subordinates in resolving administrative and on technical problems.

Manage relationships with functional executives of IRS operating divisions within the area serviced, officials of other agencies, and in advising management officials of higher rank.

Develop performance standards and evaluate work performance of subordinate supervisors and managers; Serve as the reviewing official on evaluations and performance recognition or disciplinary actions of non-supervisory employees rated by subordinate supervisors.

Manage and resolve group grievances, employee complaints, and/or other issues elevated to the second level.

Make decisions and/or approve expenses on routine and/or non-routine, costly, or controversial requests and/or personnel related actions (e.g., selection, training, promotions).

Serve as a coach and/or mentor to subordinate managers and/or employees on an on-going basis, tailoring the emphasis based on the particular needs and background.

Initiate ways to improve efficiency of the department and increase the quality of the work directed; Find and implement ways to eliminate or reduce significant bottlenecks and barriers to production, promote team building, or improve business practices WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

Requirements

Conditions of Employment

Refer to Other Information

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Must be a U.S. Citizen or National.

IRS Employees with Career or Career Conditional Appointments

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Qualifications

You must meet the following requirements by the closing date of this announcement.BASIC REQUIREMENTS (DEPARTMENT MANAGER): You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service. To be qualifying for this position your experience must include: Experience applying management techniques, methods, theories, principles, and labor relations concepts, to assure optimum utilization of personnel, equipment, and space for the accomplishment of all program objectives with combined technical and administrative oversight;

Experience in compliance programs, work functions, and staff hour planning methods and techniques in order to initiate, plan, organize, direct and manage the functions and employees of the operation;

Experience with work systems and processes which affect assigned functions and decisions concerning workflow, production, and quality;

Experience in budget and fiscal methods used in establishing and maintaining an organization, (i.e. ability to maintain and manage financial resources);

Experience applying communicative techniques to effectively and diplomatically interact with internal and external customers; and

Experience applying regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled. - The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.- To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

Education

Additional Information

AMENDED 3/4/2021 TO CHANGE POSITION DESCRIPTION NUMBER PER BUSINESS UNIT TO 99283

Two (2) vacancies total are to be filled within the Wage & Investment (W&I) division, withinCustomer Account Services (CAS), Accounts Management (AM), Operations 1 & 2.These positions will be located at1040 Waverly Avenue, Holtsville, NY (NY0376).The anticipated start date is to be determined upon selection. POSITION DESCRIPTION: 99283 (IR-02);A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspx

CONDITIONS OF EMPLOYMENT: We may select from this announcement or any other source to fill one or more vacancies.

This is a non-bargainingunit position.

Alternative work schedule, staggered work hours or telework may be available.

Must meet IRS telework eligibility requirements.

Tour of Duty: Monday - Friday, various Tours of Duty (TODs).

The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns. May be required to file a confidential financial disclosure report within 30 days of selection and annually from then on.

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