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dnata Catering National Account Manager in Inwood, New York

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

  • Provide national coverage for multiple locations across the United States.

  • Frequent travel and flexabilty required.

  • Ensure that the day-to-day operation is using the proper and most updated documentation

  • Liaise with the local customer station team and follow up on all local operational related issues

  • Maintain an on-going proactive relationship with assigned accounts and maintaining a dialog with assigned representatives.

  • Ensure equipment inventories are taken and communicated to appropriate personnel on time according to the customer schedules.

  • Support the Executive Chef in coordinating menu presentations and any special presentations. Ensure appropriate unit key personnel are invited to attend.

  • Support the Production department with all airline cycle changes. This includes holding menu meetings, coordinating purchases with the buyer and ensuring that cycle changes are transparent.

  • Monitor and ensure that loading and billing of the customer is accurate.

  • Coordinate and participate in all kitchen evaluations; distribute evaluation feedback to general managers and ensure appropriate response is provided in a timely, detailed manner.

  • Communicate with operation general managers as needed and directly to department managers as instructed by the operations general manager.

  • Document and maintain a daily customer discrepancy log; communicate information to respective general managers; monitor follow-up on action plans to ensure customer satisfaction; follow-up with the customer to communicate actions taken to resolve issues

  • Monitor and ensure compliance with customer safety and equipment policies/procedures

  • Other duties as assigned

  • Minimum of an Associate’s Degree required. Bachelor’s Degree preferred.

  • Must have driver’s license and pass Port Authority background check.

  • Proficiency with Excel & Word.

We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, we’re proud that our workforce is as diverse as the customers we serve. And we’re committed to nurturing your talent with mentoring, volunteer and professional development opportunities. We welcome everyone. Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata

ID: 2020-1171

External Company Name: dnata catering

Street: 45 Rason Road