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TWA Hotel Assistant Director of Housekeeping in Jamaica, New York

The Assistant Director of Housekeeping will be responsible for assisting in managing the Housekeeping functions & staff on a daily basis to ensure property guest rooms, public space, & team member areas are clean & well maintained. He/she will inspect areas of responsibilities & follow up with a plan for improving results. Furthermore, this role directs & works with the team to successfully execute all housekeeping operations, striving to continually improve guest & team member satisfaction & maximize the financial performance of the department. The ideal candidate for this role would be highly detail oriented & meticulous w/strong ability to connect & engage w/team members & guests alike. Primary Responsibilities: - Ensure compliance w/all housekeeping policies, standards, & procedures. - Understand importance of the department's operation on the overall property financial goals & educate team members on details as appropriate. - Review staffing levels to ensure the guest housekeeping, operational needs & financial objectives are met. - Obtain the list of rooms to be cleaned immediately & list of prospective check-outs or discharges to prepare work assignments. - Inventory stock to ensure adequate supplies. - Supervise an effective inspection program for all guestrooms & public space. - Understand the impact of the dept.''s operations on the overall property financial goals & objectives and manage to achieve or exceed budgeted goals. - Ensure all team members have proper supplies, equipment, & uniforms. - Communicate areas that need attention to staff & follow up to ensure understanding. - Supervise daily housekeeping shift operations & ensure compliance w/all housekeeping policies, standards, & procedures. - Participate in departmental meetings & continually communicate a clear & consistent message regarding departmental goals. - Use on-the-job training tools to train new room attendants & provide follow-up training as necessary. - Establish & maintain open, collaborative relationships w/team members & ensure team members do the same. - Schedule team members to business demands & tracks team member time & attendance. - Ensure team members understand expectations & parameters. - Ensure property policies are administered fairly & consistently, disciplinary procedures & documentation are completed according to policy. - Observe housekeeping behaviors of team members & provide feedback to individuals. - Ensure team member recognition is taking place on all shifts. - Solicit team member feedback, utilize an "open door" policy, & review team member satisfaction results to identify & address team member problems or concerns. - Participate in interviewing & hiring of team members w/appropriate skills. - Participate in development & implementation of corrective action plans to improve guest satisfaction. - Empower team members to provide excellent customer housekeeping. - Emphasize guest satisfaction during all departmental meetings & focus on continuous improvement. - Respond to & handle guest problems/complaints. Qualifications: - HS degree (or equiv.) with Hotel/College training preferred - A min. of 3 yrs.' housekeeping management exp. in a full housekeeping hotel - A strong understanding of operational controls, budgeting, forecasting, & scheduling. - Ability to train & develop team members. - Exp. working in a labor-organized environ. preferred - Effective at listening to, understanding, and clarifying concerns raised by team members (team members) and guests. - Effective in handling problems, including anticipating, preventing, identifying, & solving problems. See full job details online. To Apply: Complete an online application at