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Breaking Ground Outreach Coordinator in Jamaica, New York

Outreach Coordinator

Queens Drop Center, 100-30 Atlantic Ave, Jamaica, New York, United States of America

Req #826

Thursday, June 10, 2021

ABOUT US: - We believe that everyone deserves a home! Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.

But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

The Outreach Coordinator will work in a 24/7 S treet O utreach P rogram that addresses homelessness and related activity. R eport ing to the Program Director , t he Outreach Coordinator will supervise four Team Leaders and will be responsible for all outreach activity in their respective borough. Responsibilities include oversight of 24/7/365 outreach services, scheduling, regular supervision, performance planning, managing 311 response, and engagement with street homeless individuals. The O utreach Coordinator will ensure that anyone who is homeless is assessed and will connect people with appropriate services to help overcome homelessness. The Outreach Coordinator will play a prominent role in executing formal census counts and together with other program leadership, will maintain excellent working relationships with community partners including local NYPD precincts, BIDs, Community Boards, hospitals, etc. The O utreach Coordinator will be responsible for frequent collaboration with the Clinical Coordinators on client-related issues and maintaining strong and open communication to mutually ensure that client needs are being met.


  • Provide supervisory direction, leadership and supervision to Team Leaders and Outreach Housing Advocates

  • Collaborate with other program leadership to meet program goals

  • Conduct outreach as needed, engaging and assessing street homeless adults

  • Oversight of 311 response

  • Oversee and participate in Code Blue/Red Alerts

  • Coordinate delivery of care with other agencies

  • Create and implement tracking tools as needed

  • Participate in CB meetings, NYPD roll call, BID meetings, etc.

  • Oversee encampment clean up’s and eradicating panhandling and other activities

  • Performs other related duties as assigned


  • LMSW required

  • Minimum 5 years in a supervisory capacity working with homeless or disabled populations.

  • Preferred training in CPR & First Aid, Opiate Overdose Prevention, crisis intervention, de-escalation, Harm Reduction, Motivational Interviewing, Mental Illness, Substance Abuse

  • Strong supervisory skills, including previous experience managing a 24/7 operation & staff.

  • Solid verbal and written skills. Excellent clinical and assessment skills

  • Bilingual Spanish/English is preferred

  • Excellent computer skills, including proficiency in Microsoft Word and Excel. Familiarity with Access-based databases and the ability to learn new programs are preferred

  • Must have valid NY driver’s license with clean driving record

  • Must be willing and able to work in challenging conditions as needed ( i.e. inclement weather, remote areas of parks, bridges, etc.)

  • Must be willing and able to be on call 24/7 and to come on site as needed during any shift


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  • Queens Drop Center, 100-30 Atlantic Ave, Jamaica, New York, United States of America