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Job Information

Northwell Health DIC Support Associate in Lake Success, New York

Req Number 23814

Job Description

Job Description

Job Responsibility

  • Reviews scheduled appointments to determine needed information and supplies.

  • Obtains various pre-appointment patient records / test results, as required.

  • Obtains and sets-ups supplies and equipment in advance.

  • Escorts patient to and from examination and/or procedure areas.

  • Validates patient's identity using qualifying information per department procedure.

  • Screens patients to ensure physical and safety requirements for specific procedure/testing are met.

  • Ensures procedural consent forms have been obtained, as required.

  • Enters various patient data into department computer system, as required.

  • Explains procedure/test in easy-to-understand terms to relieve any patient anxiety.

  • Responds to and resolves patient questions and issues, as needed.

  • Prepares and positions patient for procedure according to department policy.

  • Recognizes and promptly reports patient motor abnormalities (i.e. fainting, discoloration, contrast reactions, etc.) to clinical team member.

  • Reviews stock levels and maintains supply inventory in assigned area.

  • May maintain medical records. Logs procedures/tests performed, as required.

  • Performs related duties, as required.

Job Qualification

  • High School Diploma or equivalent, required.

  • Previous customer service experience, required.

  • Ability to enter data into computer applications, required.

  • Medical terminology knowledge, preferred.