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Ethos Veterinary Health Client Care Specialist in Latham, New York

Capital District Veterinary Referral Hospital is expanding and is looking to add a Client Care Specialist to join our growing specialty and emergency team. Benefits start on your first day!! Apply today!!!

Shift: This position will be a full-time, evening hours position.

About the Role: The Client Care Specialist will have the opportunity to interact with our clients and staff through out their shift and is a pivotal part of our team in providing unsurpassed veterinary health care. This position has the opportunity to provide exceptional client service skills at all times and is frequently the first point of contact for the clients we serve. This is a great position for someone with exceptional customer service skills. Some of the essential responsibilities are to:

  • Educate and advise clients regarding CDVRH services, products and practices

  • Prepare and review documents and medical records accurately and completely

  • Assisting clients with general information, appointments and invoicing

  • Admit and discharge pets from appointments and services and schedule follow-ups as needed

    Qualifications:

  • Qualified candidates should possess excellent interpersonal skills and able to develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

  • The right candidate will have a fundamental knowledge of windows based computer programs.

  • Ability to recognize and seek guidance in all client-related cases where protocol does not apply.

  • Flexible, energetic, positive and personable individual

    Benefits of Working at Capital District Veterinary Referral Hospital:

  • Compensation is based on experience and skill level.

  • Full-time benefits start on first day and include health insurance, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.

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