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The Mount Sinai Health System Registrar-Emergency Department-MSQ-Full Time-Evening in Long Island City, New York

Strength Through Diversity

Ground-breaking science. Advancing medicine. Healing made personal.

Roles & Responsibilities:

Req#2781094

The Registrar is responsible for the business aspect of the patient's visit to the Emergency

Department as well as the patient-focused care delivery within the department. Activities include registration, insurance verification, and notification, updating of financial and demographic information, reception, and other duties as assigned .

Responsibilities:

  • Greet and direct patients, visitors, and staff.

  • Answers telephones promptly and courteously. Directs calls to appropriate personnel and/or departments takes messages and assures delivery of same.

  • Collects and distributes patient referral information received from affiliated physicians.

  • Escorts visitors and patients to appropriate areas; provides information to assist patients and/or visitors

  • Is open and responsive to the diverse backgrounds and experiences of other people and promotes an environment that is sensitive to cultural diversity.

  • Distributes departmental reading material such as Emergency Department brochure, Health Care Proxy, and Patient Bill of Rights. Ensures such documents are readily available.

  • Registers patients by updating or entering patient demographic, financial information, and emergency contact data into the computer system.

  • Verifies demographic information and insurance coverage by interviewing patient/family member/friend.

  • Obtain admission forms from Patientworks upon ED Physician request.

  • According to policy and established procedure generates patients’ chart and attaches pertinent information such as Medicaid threshold and EMS sheet, etc.

  • According to policy and established procedure reviews discharged patient charts for diagnosis, physician signature, dictation code, menu, and appropriate forms for completion.

  • File charts and retrieve old records.

  • Retrieves completed charts, addressograph plate, and all supporting documents from the patient treatment area.

  • Enters data into the required computerized system.

  • Maintains patient recall file.

  • According to policy and established procedures insured that all papers, forms, etc. are stamped appropriately.

  • Logs patients on/into the appropriate registration sheets/logs. Reconcile log books.

  • Obtains signatures for consent.

  • Makes clinic appointments.

  • Other duties as assigned.

Must consistently exhibit the following qualities and competencies:

  • Customer Focus – understand the importance of internal and external relations.

  • Empathy – demonstrate compassion and understanding with co-workers, patients, and their families

  • Integrity – does what s/he says s/he will do or communicates change; behaves in accordance with spoken values

  • Time Management – the optimum, efficient use of time to maximize the results of self and others

  • Stress Tolerance – ability to regain perspective with humor and other tools to maintain a healthy level of stress

  • Teamwork – can set aside personal agenda in the interest of cooperation and action; draws out the best from co-workers

  • Humor – uses physical and psychological techniques to diffuse tension and regain perspective in stressful situations

  • Minimum Qualifications Education & Licensure:

  • High School Diploma or the equivalent

  • Computer experience required

  • Ability to set priorities, problem-solve, use proper judgment in difficult situations and be flexible.

  • Sufficient oral and writing skills in the English language in order to communicate effectively

  • Physical Demands Prolonged standing and walking; lifting, bending, kneeling, crouching, reaching; pushing supply cart approximately 50 lbs weight.Walking, sitting, standing, climbing stairs, using office equipment – phone, fax, copier.Moving beds and other furniture on demand. Safety Hazards There is the possibility of infection from patient exposure, possibly physical or verbal aggression from patients, and exposure to housekeeping cleaning agents. The above information is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:

  • Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential

  • Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination

  • Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers

We work hard to acquire and retain the best people and create an inclusive, welcoming and nurturing work environment where all feel valued, belong, and can professionally advance. We share the belief that all employees, regardless of job title or expertise, contribute to the patient experience and quality of patient care.

Explore more about this opportunity and how you can help us write a new chapter in our history!

Who We Are

Over 42,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.

Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.

The Mount Sinai Health System (MSHS) provides equal employment opportunities to all its employees and applicants for employment without unlawful discrimination on the basis of their actual or perceived race, creed, color, religion, national origin, sex, gender, gender expression, gender identity, age, disability, marital or parental status, sexual orientation, veteran, immigration, citizenship, or other protected status.

EOE includes Veterans and the Disabled

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