Horizon Therapeutics Patient Access Liaison, TEPEZZA in Long Island, New York
Working at Horizon is more than a job – it’s personal. For us, success is measured by the numbers that matter most – the number of lives we touch, the number we change and those we work tirelessly to help save. We’re a team of agile, out-of-the-box thinkers who are inspired to do more because we know we’re a part of something bigger. We strive to build meaningful careers at a company whose values we share because when we live up to our potential, we help others live up to theirs.
The Patient Access Liaison (PAL) is a field-based position that will provide logistical, non-medical educational assistance to patients and caregivers. The PAL works in a highly visible, strong team environment to provide exceptional customer service on all levels. Specifically, listen to patients, interpreting their specific needs and providing friendly, professional and well-informed answers to their logistical questions. The PAL will work with the patient to educate on next steps required to gain access to therapy. The PAL will work with numerous internal teams, including Market Access, Medical Affairs, Advocacy, Marketing, and Regional Business Liaisons to facilitate patient access to insurance, medications, financial support, resources and more.
Secure written or electronic HIPAA consent to Horizon By Your Side for patients in the assigned geography
Develop relationships with patients and caregivers by engaging via phone, text, email, virtual or in person connections
Assess individual needs of the patient and develop an appropriate education and resource plan of action, considering the patient’s family and team of healthcare providers to empower the patient to become their own advocate
Educate the patient on TEPEZZA coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access
Provide information on co-pay assistance programs, national foundations and free drug programs by sharing information to patients as appropriate and needed
Partner with Safety and PV and report AE’s and product complaints through medical information.
Work closely with the Horizon cross functional team including Case Managers, the Site of Care team, market access, matrix partners and external vendors
Adhere to professional standards compliance guidance, policies and procedures, federal, state, and local requirements
Qualifications and Skills Required:
Bachelor’s Degree required
Minimum 5 years pharma/account management experience
Patient interaction and support experience preferred
Biologic/biotech buy and bill experience in a reimbursement role preferred
Experience working with institutions and integrated delivery networks preferred
Experience working in a team environment which successfully partners with all Commercial Operations functions
Proven success in working in a cross functional environment
Proficient in Microsoft Office
Professional, proactive demeanor
Strong interpersonal skills
Excellent written and verbal communication skills
Requires approximately 20-30% travel, including some overnight and weekend commitments.
- Ability and willingness to conduct field travel, as well as to travel to company meetings, client sites, etc. including overnight travel (30%)
Horizon Core Values & Competencies:
Horizon Therapeutics plc does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. It is our intention that all qualified applications are given equal opportunity and that selection decisions be based on job-related factors. Any individual, who, because of a disability, needs accommodation or assistance in completing this application or at any time during the application process, should contact the Human Resources Department.
Horizon is focused on researching, developing and commercializing medicines that address critical needs for people impacted by rare, autoimmune and severe inflammatory diseases. Our pipeline is purposeful: we apply scientific expertise and courage to bring clinically meaningful therapies to patients. We believe science and compassion must work together to transform lives. For more information on how we go to incredible lengths to impact lives, please visit www.horizontherapeutics.com and follow us on Twitter , LinkedIn , Instagram and Facebook .
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