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St. Lawrence Health System MH Lab Patient Representative in Massena, New York

Position Posting Details

May be required to float to other clinics

Job Summary

Utilize electronic medical record (EMR) modules and other office equipment to perform all clerical tasks in an efficient and timely manner. Works in collaboration with physicians (MD, DO), Physician Assistants (PA), Certified Nurse Midwife (CNM), and Nurse Practitioner (NP).

Core Responsibilities

  1. Responsible for performance of and adhering to all standards and processes established for the requirements of clerical activities within the medical practice. Including, but not limited to, scheduling, all activities of telephone contact with patients, filing, record preparation, collection of monies, etc. Assist patients with questions regarding clinical charges and basic insurance benefits. Documents and assists in documentation of all essential patient encounter information in the electronic medical record (EMR), or other means as appropriate.

  2. Works with all providers in maintenance of patient schedules for regular office visits. Accommodate adjustments to schedules based on provider’s needs. Participates in patient and/or caregiver education as requested by providers.

  3. Effectively controls practice expenses through efficient use of medical and clerical supplies. Appropriately documents accurately and complete all CPT and/or ICD codes for treatments performed during a patient encounter.

  4. Works with PPM management team to comply with all established standards required under the accreditation standards of Det Norske Veritas (DNV). Is knowledgeable of state and federal healthcare standards, as appropriate. Accesses appropriate resources through the PPM management team regarding DNV standards, federal (CMS), State of New York statutes, rules and regulations under all applicable federal and state, departments and acts collaboratively with PPM leadership team.

  5. Processing specimens, processing COVID specimens for testing, process send out testing.

  6. Perform courier route to in-town physician offices and clinics.

  7. Participates in ad hoc projects, as assigned.


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Location : Name LinkedMassena Hospital

Job LocationsUS-NY-Massena



Shift8 Hour

Shift Details8 Hr. Variable/Primarily Days Hours

CategoryClerical / Admin Support

Job Location : Address1 Hospital Drive

Required LevelHigh School Diploma or Equivalent

Required FieldSecretarial skill

Preferred LevelVocational or Technical Training

Preferred FieldMedical Terminology

Licensure /CertificationPreferred: Medical Clerical Certification | Must have a valid NYS drivers License


Date Posted1/13/2021