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Greater Hudson Valley Health System (GHVHS) Patient Access Liaison in Middletown, New York

Garnet Health (formerly Greater Hudson Valley Health System,) is a New York State, not-for-profit corporation headquartered in Middletown, New York, approximately 60 miles north of New York City. Garnet Health is comprised of Garnet Health Medical Center, Garnet Health Medical Center - Catskills, Garnet Health Doctors, Garnet Health Foundation and Garnet Health Foundation - Catskills. Garnet Health is dedicated to developing specialty services, medical programs and needed healthcare services that allow residents to remain close to home to receive quality care.

Providing healthcare to nearly 450,000 residents in Orange, Sullivan and Ulster Counties, Garnet Health was designed to improve the quality, stability and efficiency of healthcare services in the mid-Hudson and Catskill region. Services provided by more than 3,300 employed professionals and over 850 medical staff members, makes Garnet Health one of the largest healthcare providers in the tri-county area. The System’s three hospital campuses (Garnet Health Medical Center - Catskills (Harris and Callicoon, NY) and Garnet Health Medical Center (Middletown, NY) plus several outpatient facilities, offer a broad spectrum of care including:

  • 601 licensed inpatient beds

  • Emergency medicine

  • Surgical services

  • Ambulatory surgery services

  • Skilled nursing unit

  • Cardiology services including emergency and elective angioplasty

  • Oncology services from diagnosis to treatment

  • Orthopedic services including joint replacements

  • Bariatric Surgery Center of Excellence

  • Birthing centers

  • Neonatal Intensive Care Unit

  • Outpatient diagnostic imaging

  • Geriatric assessment

  • Primary, Specialty, and Urgent care practices

  • Adult day care

  • Mental health and chemical dependency programs

  • Diabetes program

  • Wound care

  • Sleep Center Services

  • Outpatient infusion services

  • Rehabilitation services including: physical, occupational and speech therapy

  • Hospitalist services

  • Rape intervention and support services

  • Community screenings and support groups

Greets, interviews or telephones patients and/or families or other representatives to obtain necessary demographic and financial information required for reimbursement of all services rendered. Responsible for scheduling procedures/visits for ORMC departments, and accurately obtaining required information for hospital records, governmental requirements, billing, and third-party payer needs. Additionally, staff will ensure that patients have all necessary information regarding their coverage and benefits related to their visit and inform patients of their financial obligations so that they arrive prepared. Duties also include managing work queues, communications with multiple departments, including outside physician offices, collection of deposits, co-pays and balances. Notify Financial Advocates of any self-pay or uninsured patients. Records information into computer, pre-registers patients as scheduled. Enters orders for specific ancillary services rendered.

Minimum Education: High School Graduate with courses successfully completed in Medical/Healthcare studies, or academic studies to include typing proficiently.

Minimum Experience: One year experience in a hospital revenue cycle area, medical office/clinic, or insurance company required. In addition a minimum of one year experience in a field with diversified public contact and communication; PC experience and medical terminology required. ICD-10 coding and CPT-4 coding preferred.

Required Certification/Registration: Medical Terminology certification, preferred.

Physical Requirements: Work is sedentary with intermittent walking and standing; some transportation of patient by wheelchair; operates a Personal Computer; reaches and handles forms; visual acuity required to type and read forms; requires ability to handle patients and family members under stressful conditions.

Working Conditions: Works inside office facilities. Flexibility in schedule necessary including traveling to other sites as staffing and volume dictates.

ID: 2021-22371

External Company URL:

Street: 707 East Main Street

FTE: 0.8

Shift Type: 2- Eve

If Other, Shift Slot: Evenings, (3p-11p), including rotating weekends and holidays.