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Scotiabank Program & Issues Management, Manager in New York City , New York

Program & Issues Management, Manager

Requisition ID: 89630

Join the Global Community of Scotiabankers to help customers become better off.

In this role as Program & Issues Management, Manager, you will assist in overseeing, managing and responding to requests originating from internal and external reviews regarding the US Onboarding function. Reviews may arise from 1B quality assurance, second line Monitoring and Testing, Internal Audit and regulatory exams or reviews. You will escalate review related issues and concerns to appropriate teams or management. You will administer the issue management framework including tracking and monitoring of all findings / issues either owned or involving the US Onboarding function.

Is this role right for you?

  • Continually acquire and enhance knowledge of both the Bank’s and the Division’s business strategies and policies, risk management practices and methodologies, product offerings, financial markets, financial instruments, regulatory requirements, and Bank Office processes

  • Assist in developing processes and procedures to oversee, manage and respond to requests originating from internal and external reviews regarding the US Onboarding function

  • Support coordinate and timely responses to review requests

  • Subject matter expert regarding On-boarding process, controls and strategic initiatives to be able to articulate clear explanations as required

  • Participate in establishing an issue management framework that aligns to bank-wide protocols and processes

  • Coordinates, updates and tracks to completion the recorded issues identified across all Business Lines in accordance to the issues management framework

  • Aggregate, analyze the remediation efforts, identifying the root cause of systemic issues

  • Execute reporting for executive management review

  • Suggest opportunities to improve/streamline control process for efficiency gains by understanding the end-to-end flow

  • Identify and escalate real/potential gaps and fix/escalate accordingly

  • Resolve day-to-day matters/escalations for the Program & Issues Management function in the US; escalate complex issues to appropriate departments or management for resolution

  • Maintain appropriate level of knowledge in regard to regulatory compliance requirements

  • Establish a high performance environment that reinforces both individual accountability and strong inter-group cooperation

  • Ensure that management expectations, including accountabilities, objectives, and both team and individual goals are effectively communicated and monitored for all direct reports

  • Empower all team members to develop creative and strategic solutions, including streamlining processes and planning initiatives, where appropriate

  • Build strong partnerships across the first and second lines; and other key stakeholders in connection with the onboarding function

  • Work collaboratively across functional teams to resolve open issues in a timely and effective manner

Do you have the skills you need to succeed? We'd love to work with you, if you have:

  • A minimum of 3 - 7 years in financial services and recognized expertise of current and anticipated regulatory frameworks impacting client onboarding in the US – namely, US KYC/AML, Dodd-Frank and FATCA/Tax

  • A minimum Bachelor’s degree in business, related field; compliance or equivalent experience

  • Experience with external review, particularly regulatory exams, specifically regarding process and conduct

  • A sound understanding of the banking and capital markets business is necessary, as is client -centric approach to the role - must have broad knowledge of the end-to-end workflows among the Front, Middle and Back Offices. Will require work outside of traditional business hours from time to time

  • The ability to operate effectively within a stressful environment with changing priorities and tight time frames

  • Knowledge of quality assurance processes

  • Strong communications, analytical, organizational, project/change management, and planning skills

  • Knowledge of businesses, products, operations, systems, and organization

Location(s): United States : New York : New York City

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here at . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.