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The Mount Sinai Health System Administrative Assistant II-MSH- Tisch Cancer Institute- FT- Days in New York, New York

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Dept: Hematology and Medical Oncology

Title: Administrative Assistant II

The Administrative Assistant II will be required to provide support with clinical and academic activities relating to the Hemophilia Program, within the Hematology & Medical Oncology division of the Tisch Cancer Institute. This individual will also serve as the primary “go-to” person for overseeing the ordering and distribution of clotting factor for our hemophilia patients.

Duties will include answering and screening patient related calls, obtaining prior authorizations, coordinating patient appointments, maintaining accurate records for billing purposes, and other day-to-day activities as required.

The Tisch Cancer Institute is a vital component of the Icahn School of Medicine at Mount Sinai Hospital and plays a key role in the Mount Sinai Health System, which is one of the largest health care systems in the nation. We are a National Cancer Institute (NCI)-designated center and provide a multidisciplinary approach to cancer treatments and clinical breakthroughs that may one day put an end to cancer.

Duties and Responsibilities:

  1. Provides administrative support to the Hemophilia Program, and its Director, as related to day-to-day operations of the program. Investigates, evaluates and resolves typical administrative or operational problems or situations affecting the work unit.

  2. Schedule and/or coordinate MD office visits, treatment visits and procedures for patients in all computer systems (such as EPIC and Cerner) as necessary; thoroughly, accurately and timely.

  3. Screen telephone calls, answer inquiries or direct caller to the appropriate individual for further information and/or resolution.

  4. Obtain authorizations and/or referrals for physician office visits, outpatient procedures, inpatient admissions and diagnostic tests prior to services rendered.

  5. Oversee the ordering and distribution of clotting factor for hemophilia patients. Includes functioning as liaison with New York Blood Bank. This includes obtaining pre-authorization from insurance companies for clotting factor orders.

  6. Ensure that professional billing for hemophilia services provided at the practice is maximized by fostering charge capture and insurance verification.

  7. Work closely with departmental and institutional Finance to resolve billing issues and insurance obstacles related to clotting factor orders

  8. Obtain patient records, for new and/or established patients, from referring physicians and outside facilities. Ensure records are scanned into the patient’s electronic medical record (in EPIC).

  9. May make travel arrangements and accommodations for the Director of the Hemophilia program as requested; includes air, train and hotel reservations. Prepares travel reimbursements and expense reports when needed.

  10. Checks materials submitted for supervisor's attention to ensure all relevant data, authorizations and pertinent information are included.

  11. Serves as a liaison with other departments or external parties as necessary to accomplish objectives and or complete projects or assignments.

  12. May participate in the completion of grant applications, special projects and JCAHO and other survey preparations. Researches, locates and compiles information for reports. Assembles and categorizes figures for computation and calculations. Prepares statistical reports. Prepares and monitors budgets and grant allocations, and maintains accruals.

  13. Assists in the planning and logistical arrangements for forums, conferences, seminars, meetings and/or visiting professorships. This includes booking space, coordinating schedules, confirming attendees, assisting with development of informational packets for participants, and/or transcribing and distributing meeting minutes.

  14. Screen and prioritize incoming mail for needed action and follow up. Responds to mail where appropriate or distributes mail requiring attention to appropriate individual(s).

  15. Performs other related duties as assigned.



  • Bachelor's Degree highly preferred or equivalent combination of education and experience that demonstrates an ability to perform the job.


  • 3-5 years related experience preferably in a hospital or academic medical center

  • Knowledge of general Healthcare office and administrative practices (such as HIPAA regulations and confidentiality, etc.); experience with medical billing and/or prior authorizations highly desired.

  • Proficiency with Electronic Medical Record systems (preferably EPIC)

  • Comfortable navigating various computer systems, including Microsoft Office suite (i.e. Outlook, Excel, and PowerPoint).

Strength Through Diversity

The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize medicine together.

We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care.

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.

Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.

The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression.

EOE Minorities/Women/Disabled/Veterans