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AbilTo Director, Clinical Services in New York, New York

AbleTo is the leading provider of high quality, technology-enabled behavioral health care. AbleTo believes that everyone deserves access to high quality care, and offers a suite of technology-enabled services to empower people to lead better lives through better mental health. A proprietary platform connects individuals with AbleTo highly trained licensed providers who deliver weekly sessions by phone or video supported by an integrated digital experience. Members also have access to mental health coaches, and digital support programs. Clinical best practices are leveraged across all services to ensure individuals are getting the care they need. Our outcomes-focused care is proven to improve depression and anxiety by over 50% on average, as demonstrated in several peer-reviewed studies. For patients with high cost medical conditions, our clinically-tailored treatment is proven to reduce medical costs with care that empowers the patient to address their health needs. AbleTo partners with payers to make high-quality care accessible, affordable and convenient for millions of people to get the treatment they need.

AbleTo additionally supports behavioral wellness through recently acquired Joyable Inc. Founded in 2014, Joyable is a digital health company that makes mental health services accessible and affordable for millions. The solution pairs Cognitive Behavioral Therapy (CBT) and mental health coaching to empower its users to reduce stress, anxiety, or depression from anywhere, at any time.

Primary Responsibilities:

  • Provide oversight and direction of AbleTo (Sr.) Clinical Managers in order to ensure that (Sr.) Managers are providing clinical support, coaching and performance management to a large team of Program Advisors and Assessment Coordinators, who in turn provide clinical oversight and advisement to a national network of LCSWs.

  • Provide oversight to the Sr. Clinical team to ensure that the highest quality of clinical care is delivered to AbleTo participants across the country on a daily basis. This includes oversight of risk management and complaint processes.

  • Provider oversight to the Sr. Clinical team to ensure that policies and procedures are being followed by all members of the team

  • Identify process, resource or system issues that impact quality of care delivery, escalate these opportunities appropriately, and work across departments to find and implement solutions

  • Lead clinical implementation of new health plan clients and other partners to the AbleTo provider community in collaboration with clinical leadership and other stakeholders

  • Train new (Sr.) Clinical Managers, work to retain high performers and implement performance management plans with those in need of support.

  • Use data to identify trends or issues impacting quality; conduct root cause analyses to understand underlying drivers and develop and implement quality improvement initiatives in collaboration with the Quality Management Committees and Sr. Quality Manager to address issues.

  • Be an active member of the AbleTo Quality Management Committee and sub committees

  • Work closely with the Clinical Managers to ensure that Program Advisor performance metrics and provider performance metrics remain high

  • Work closely with the Clinical Managers to identify learning needs for the Program Advisors and Provider community and provide e-learning and development specialist with clinical content for training

  • Ensures flawless execution of strategic initiatives across the clinical team in collaboration with the Director of Clinical Operations, VP of Clinical Services and SVP of Clinical Operations

  • Contribute to additional projects related to company strategy and growth; to be determined through discussion with VP of Clinical Services and SVP of Clinical Operations

Quality Management Responsibilities:

  • 30% of Clinical Director position is spent on oversight of Quality Management

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


  • Master of Social Work with a license to independently practice clinical social work in a private practice setting (LCSW or equivalent).

  • 10+ years of relevant clinical practice, including at least five years in a supervisory position; experience in outpatient and/or community-based levels of care preferred

  • 3+ years in program management or Director experience

  • Knowledge of health information related to adult health and mental health, including co-occurring conditions.

  • Ability to work as a team member with fellow co-workers and agency staff.

  • Good clinical understanding of adult mental health.

  • Ability to maintain networking relationship with community service providers, as directed by the program.


  • Ability to plan, execute, check results and improve on a continuing basis

  • Discipline and organization to handle multiple tasks simultaneously

  • Excellent written and verbal communication skills

Licensure: LCSW

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AbleTo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. AbleTo is an E-Verify company.

Upon the acceptance of an offer to enter into this agreement, AbleTo requires the satisfactory completion of reference and background checks and successful completion of drug testing in accordance with local, state and federal laws.

ID: 2020-2243

External Company Name: AbleTo, Inc.

External Company URL:

Street: 320 West 37th St

Post End Date: 03/31/2021