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Job Information

Columbia University Director of Practice Operations in New York, New York

  • Requisition no: 510692

  • Work Type: Full Time

  • Location: Campus|Medical Center

  • School/Department: null

  • Categories: General Administration

  • Job Type: Officer of Administration

  • Regular/Temporary: Regular

  • Hours Per Week: 35

Position Summary

Reporting to the Senior Director of Operations, the Director of Operations is responsible for the strategic guidance and operational transformation of all ColumbiaDoctors ambulatory clinical practices taking a collaborative and team-based approach. The Director, in collaboration with the ColumbiaDoctors Access & Patient Experience and Organizational Effectiveness & Optimization teams, and in coordination with the clinical departments, is responsible for the recommendation of operational standards, a data-driven approach to measuring performance, and leading improvement efforts geared towards a consistent, efficient, safe and patient-centered experience.


  • Leads and develops practice optimization efforts geared towards a consistent, efficient, safe, and patient-centered ambulatory medical practice visit.

  • Recommends operational standards for all ColumbiaDoctors ambulatory clinical practices. Develops and maintains an effective channel for communicating expectations and monitoring ongoing performance.

  • Works closely with peers in operation’s business units that include Access & Patient Experience, Organizational Efficiency, and Optimization and Quality, and Revenue Cycle leadership, as well as collaborate with clinical department leadership to lead practice improvement and optimization, and new initiatives.

  • Demonstrates visibility and builds trust among team members; seeks opportunities to reward and recognize staff, fosters strong team cohesiveness within own area of responsibility.

  • Creating an environment that yields efficient and effective work processes.

  • Clearly defining roles and relationships within the team; cultivating, strong working relationships among its members.

  • Providing direct feedback to others; responds to staff issues quickly and directly.

  • Empowering staff to share in decisions that affect their practice, recognizes the value of their contributions.

  • Keeping projects on track/ working with the team to eliminate or minimize barriers. Addresses obstacles as they arise; coaches to minimize the impact.

  • Develops goals for ambulatory clinical practice operations based on the organization's strategic goals and objectives.

  • Establishes departmental organization, work priorities, workflow, and workforce responsibilities due to change in workload schedule changes or emergency situations and communicates same to staff, as necessary.

  • Works with Operations leadership to develop budgets and to implement any new business plans or growth strategies, as necessary.

  • Ensures compliance with rules and guidelines related to all regulatory agencies and accrediting organizations.

  • Develops standards and protocols around patient flow and service to optimize practice operations and improve access and service to patients.

  • Leads practice operations and innovation projects to standardize practice workflows, overall patient experience, and/or patient satisfaction at the direction of ColumbiaDoctors FPO leadership.

  • Partners with the Director of Practice Operations and Senior Practice Managers to provide operational support to ColumbiaDoctors-run practice sites and ensure that practice operations and patient flow is efficient and patient-centered.

  • Consults with clinical departments and practices, as necessary, on practice efficiency tools and measures, and best practice workflow.

  • Actively participates either individually or as a team member on committees and in special projects.

  • Performs other duties and manages other operations and performance improvement projects as assigned.

Minimum Qualifications

  • BA or BS required or equivalency with education and experience.

  • A minimum of 6 years of related experience required, including three years of direct practice management experience.

  • Strong, demonstrated interest, and competency in operational aspects of physician practices.

  • Ability to work well independently, learn quickly, and adjust work assignments in response to system changes. Ability to handle a variety of duties which may be interrupted or changed by immediate circumstances. Ability to work in a fast-paced environment and remain flexible under stressful situations. Ability to exercise independent judgment.

  • Must be self-directing, organized, and detail-oriented with strong problem solving and reasoning skills.

  • Strong analytic skills, problem-solving, and critical thinking.

  • Outstanding written, verbal communication, and computer skills.

Minimum Qualifications

Candidates with relevant advanced degrees (e.g. MPH, MHA, MBA) or clinical background, preferred.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.