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The Mount Sinai Health System Emergency Department Operations Manager--Full Time Days - Emergency Room - Mount Sinai Hospital in New York, New York

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Dept- Emergency Room REQ # 2696584

Job Title: Emergency Department Operations Manager

Job Summary:

The Emergency Department Operations Manager assists with the administrative, financial and operational activities of the Emergency Department. This position also supervises the support staff and assists department directors and managers with supervising other Emergency Department personnel. Oversees aspects of the physical plant maintenance and is responsible for 24-hour oversight of the Emergency Department. This position is also responsible for ensuring that the department's environment is clean and safe and in compliance with all hospital, JCAHO and OSHA guidelines.

Roles & Responsibilities:

Duties and Responsibilities

Assists the Emergency Department Leadership Team (Vice President of the ED, Department Director, Clinical Directors, and Clinical Nurse Manager), in developing and implementing policies and procedures for the Emergency Department daily operations (i.e. Administrative policies, Housekeeping guidelines, Materials Management procedures and patient flow).

Assists the Leadership Team in Supervising Emergency Department Support Staff; develops and monitors monthly and weekly employee schedules and manages employee payroll.

Oversees the 24-hour operation of the Emergency Department, working with and communicating with Operational Supervisors.

Participates in weekly Leadership Team meetings and may serve as the Emergency Department representative at other meetings, ensuring that Emergency Department operations are understood and are represented properly.

Performs QA on the department’s operations, including conducting weekly and monthly audits; reviewing operational reports; and executing corrective actions, as needed.

Controls orientation and training of newly hired support personnel, ensuring adherence to established Hospital policies and procedures.

Evaluates performance of support staff and recommends disciplinary actions of assigned staff as required, and performs in-services for ED personnel as required.

Ensures that the department's environment is clean and safe, and in compliance with all Hospital, JCAHO and OSHA guidelines; initiates Engineering Work Order Requests (C6-B6) recommending and implementing corrective action.

Manages, monitors and procures medical supplies and equipment, reviews preventive maintenance schedules and performs minor technical repairs.

Monitors and follows up on purchase orders, change orders, check requests and petty cash vouchers.

Assists with reimbursement collections, insurance co-payments, reconciling and depositing money for Emergency Department patients’ fees.

Works closely with the Administrative Manager and reviews the weekly billing WIP, evaluating and resolving unbilled accounts.

May assist with budgetary monitoring and maintaining records of expenses for variance reporting.

Performs other related duties.


Bachelor’s degree in administration or related field, or equivalent education or experience

3 years emergency room operations experience preferred; supervisory experience preferred

Communication - Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

Decision Making - Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.

Building a Successful Team - Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals.

Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.

Building Trust - Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.

Aligning Performance for Success - Focusing and guiding others in accomplishing work objectives.

Customer Focus - Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.

Driving for Results - Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.

Coaching and Developing Others - Providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; planning and supporting the development of individual skills and abilities.

Building Partnerships - Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals.

Delegating Responsibility - Allocating decision-making authority and/or task responsibility to appropriate others to maximize the organization’s and individuals’ effectiveness.

Gaining Commitment - Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations, and individuals involved.

Stress Tolerance - Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.

Compliance - Assures compliance with regulatory, insurance and ethical standards regarding safety of patients, employees and property. Identifies contingency plans for potential risks.

Strength Through Diversity

The Mount Sinai Health System believes that diversity and inclusion is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize healthcare delivery together.

We work hard to recruit and retain the best people, and to create a welcoming, nurturing work environment where you have the opportunity and support to develop professionally. We share the belief that all employees, regardless of job title or expertise, have an impact on quality patient care.

Explore more about this opportunity and how you can help us write a new chapter in our story!

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.

Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.

The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression.

EOE Minorities/Women/Disabled/Veterans