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Win (Women In Need) Manager, Research, Evaluation & Strategic Learning in New York, New York

Title of Position: Manager, Research, Evaluation & Strategic Learning (RESL) FLSA Status: Exempt

Department: Policy & Planning

Reports to: Director, Research, Evaluation, and Strategic Learning

Positions Reporting to this Position: None

Exempt: _X_ Nonexempt: _

Since its founding to provide emergency shelter to four homeless women and their children, Win has grown into the largest provider of family shelter and supportive housing in New York City. Win offers transitional shelter housing and permanent supportive housing that’s coupled with programs and services developed to support long-term housing stability. All of Win’s services are guided by its mission – to transform the lives of New York City homeless women and their children by providing the safe housing, critical services, and the ground-breaking programs they need to succeed on their own – so the women can regain their independence and their children can look forward to a brighter future.

Purpose of the Position:

Reporting to the AVP of Research, Evaluation & Strategic Learning (RESL), Win is looking for an equity-focused, trauma-informed Manager, RESL to support the RESL team in building Win’s capacity as a learning organization, enabling Win’s continuous innovation toward person-centered, trauma-informed services and experiences for residents and staff. T he RESL team works collaboratively and creatively with staff and residents in the following three areas:

  • Insight Generation and Impact Measurement. We build the capacity of teams to gather, analyze, and report on insights that illuminate the needs of both residents and staff, the efficacy and impact of programs and policies, and roadblocks to organizational effectiveness.

  • Co-Design. We facilitate problem solving and program design with cross-functional teams, including people with lived experience, helping them tap into their vision and purpose, set goals and metrics, and ideate and test solutions toward more equitable, trauma-informed services, experiences, and policies.

  • Strategic Learning. We build the capacity of teams to integrate real-time evaluation, timely insights, and reflection to quickly learn from and adapt strategies, while centering people marginalized by systems of power, dismantling structural inequality, and creating cultures of trauma-informed care.

    The Manager, RESL will be equal parts design and evaluation researcher, co-designer, and strategic learning coach. Your primary responsibility will be building the organization’s capacity for inclusive learning and innovation alongside multiple stakeholders. This is an exciting opportunity for a mixed-methods researcher and social impact designer familiar with the mindsets and principles of Design Justice, Lean Impact, Trauma-Informed Care, and the Equitable Evaluation FrameworkTM. We are looking for someone with a genuine interest in and curiosity about how evidence-based, organizational, and systems changes can be vehicles for breaking cycles of family homelessness. The Manager, RESL will directly manage projects while working as part of a team collaborating to provide support and technical assistance to social service program teams (e.g., Transitional Housing, Supportive Housing, Income Building, and Children’s Services).

    Location: At this time, this is a hybrid role (50% in-person at our headquarters in NY, NY).


    Insight Generation and Impact Measurement

  • Lead co-design of mixed methods research activities to inform the design and evaluation of person-centered, trauma-informed programs and services.

  • Build the listening muscle of the organization by designing and conducting multiple channels for listening and learning from key stakeholders, including client surveys and feedback forms, user tests, learning circles, focus/insight groups, listening sessions, co-creation sessions, interviews, observations, and immersive activities.

  • Lead design and implementation of internal program evaluations.

  • Synthesize information from various stakeholders and develop key insights that can lead to actionable solutions and measurable outcomes.

  • Create compelling reports, data visualizations, dashboards, and presentation decks for internal and external audiences.


  • Facilitate co-design of trauma-informed programs and services with multiple stakeholders throughout the entire co-design cycle: research, design, prototype, test, and iterate.

  • Lead creation of person-centered impact models (or logic models), key metrics, and articulation of program design.

  • Turn research insights into actionable items and deliverables, including journey maps, problem/solution trees, reports, recommendations, etc.

  • Develop program/service prototypes and mockups.

  • Design and facilitate stakeholder engagements and co-design workshops, including preparation of decks, agendas and other materials.

    Strategic Learning

  • Develop tools and practices to foster rapid learning cycles.

  • Facilitate reflective practice with program teams through regularly scheduled strategic learning meetings, as part of meetings focused on clinical practice, co-design engagements, lunch and learns, and other opportunities for learning across sites/staff roles.

  • Facilitate collective sensemaking of findings (e.g., resident feedback) with program teams and residents to distill promising practices and identify opportunities for improvement.

  • Lead sharing and dissemination of findings to foster organizational learning.


  • A bachelor’s degree in social design, sociology, public health, anthropology, urban studies or other related field and 2-4 years of full-time professional experience in non-profit or social impact sector. Master’s degree preferred.

  • Commitment to Win’s mission and to solving the family homelessness crisis.

  • Trauma-informed, equity-driven, and justice-centered. Knowledge of principles of Design Justice, Lean Impact, Trauma-Informed Care, Equitable Evaluation Framework, or similar frameworks.

  • Experience working closely with communities experiencing housing insecurity or homelessness, or with low-income or vulnerable families, and/or has lived experience. Ability to facilitate deep listening processes with directly impacted populations.

  • Strong interpersonal and relationship building skills. Ability to build bridges between residents, direct-service staff, managerial staff, and executive leadership.

  • Strong meeting and workshop facilitation skills (preparing agendas, leading discussions and co-design sessions). Experience coaching and leading inter-disciplinary teams in reflective practice.

  • Strong analytical skills and ability to synthesize information and develop actionable insights.

  • Experience conducting qualitative and/or quantitative research. Experience or knowledge of participatory research and human-centered design practices preferred.

  • All hands on deck attitude. Comfortable with ambiguity and navigating bureaucratic systems. Approaches challenges with creativity, optimism, and with a strategic mindset.

  • Strong project management experience, including creating work plans, managing timelines, and coordinating logisti cs.

Core Competencies:

  • Leadersh ip: Sets an example by following Win policies and procedures. Acts with a high degree of professionalism and has a good work ethic.

  • Facilitating Change: Delivers high quality results consistently. Seeks to learn new skills and participates in professional development.

  • Managing Performance: Works effectively with peers and interacts respectfully with clients and coworkers. Participates actively in team meetings. Demonstrates empathy.

  • Applying and Developing Expertise: Demonstrates depth of knowledge and skill and applies technical knowledge to solve a range of problems.

  • Communicating and Collaborating: Understands and embodies the values and mission of Win. Keeps the manager informed about progress and problems.

    Essential Functions:

  • Must be able to occasionally travel to Win sites, meetings, and trainings throughout New York City.

  • Must be able to sit at a computer for long periods of the work day.

    Resumes will not be reviewed without a cover letter.


    Our most effective service to our community comes from a diverse mix of minds, backgrounds and experience. As a result, we are committed to cultivating an inclusive work environment. Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.