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HEI Hotels Operations Manager in New York, New York

The Hilton Garden Inn New York/Manhattan-Chelsea is a modern Madison Square Garden hotel. Perfectly located in the city's Flower and very chic Chelsea district, the hotel is in the heart of it all. An easy commute for associates convenient to Penn Station, Grand Central Station and all subway lines. Join the Hilton Garden Inn Chelsea and enjoy a great work-life balance, associate events with prizes and incentives awarded for outstanding performance and a team that celebrates the success of their achievements.

We value U.S. military experience and invite all qualified military candidates to apply.

Madison Square Garden, Penn Station, and the Empire State Building are all within a 10-minute walk from our Chelsea hotel. It's a mile to Times Square, Broadway musicals, and Javits Convention Center. We're a block from two subway stations for easy travel to the rest of Manhattan. Our Garden Grille and Bar serves cooked-to-order breakfast daily.

Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

  • Oversees staff of room attendants, house persons, and inspectors by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected and standards are met.

  • Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline when appropriate.

  • Arrange staff work schedules, determining days off, insuring staffing levels are based on occupancy and/or any current or anticipated projects. Submits payroll records, correcting errors to insure pay is on time and includes any purchased rooms, extra cleanup, cots, etc.

  • Maintain and reviews computerized records for budgeting and forecasting of department expenses as well as inspection scores for housekeepers.

  • Communicate both verbally and in writing to provide clear direction to staff.

  • Comply with attendance rules and be available to work on a regular basis.

  • Perform any other job related duties as assigned.

  • 2 years of housekeeping experience, preferably in a comparable hotel.

  • Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.

  • Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize, and delegate.

  • Written communication skills to be concise, well organized, complete, and clear.

  • Ability to work effectively under time constraints and deadlines.

  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Requisition ID: 2021-14979

FLSA Status: Exempt

Street: 121 West 28th Street

Location Description: The Hilton Garden Inn New York/Manhattan-Chelsea is a modern Madison Square Garden hotel. Perfectly located in the city's Flower and very chic Chelsea district, the hotel is in the heart of it all. An easy commute for associates convenient to Penn Station, Grand Central Station and all subway lines. Join the Hilton Garden Inn Chelsea and enjoy a great work-life balance, associate events with prizes and incentives awarded for outstanding performance and a team that celebrates the success of their achievements.

We value U.S. military experience and invite all qualified military candidates to apply.

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