HSS Patient Experience Coordinator in New York, New York
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HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report . As a recipient of theMagnetAward for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.
Patient Experience Coordinator
Join our world class healthcare team where you will serve as a key member in the Office of the Patient Experience. This position will report directly to the Chief Patient Experience Officer and support patient experience initiatives across the patient continuum at Hospital for Special Surgery (HSS).
Your primary responsibilities will include creating patient satisfaction reports for organizational stakeholders and leadership, managing the hospital survey process, coordinating meetings for process improvement teams, supporting hospital value-based-purchasing programs and lending general support to the Chief Patient Experience Officer.
In this role you will collaborate extensively with the interdisciplinary team, physician offices and all levels of leadership to improve the patient experience such that all patients and support persons have an unsurpassed patient experience at HSS. Strong analytical background and ability to work in a team-oriented environment is a must.
The ideal candidate will have a Bachelor’s degree (Master’s degree in healthcare related discipline preferred). A strong analytical, written and verbal communication skill, as well as attention to detail is critical to this position. Minimum requirement of two years’ experience in a healthcare
Posted Date2 weeks ago(10/14/2021 9:12 AM)
Job ID 2021-14870
Category Patient, Family, & Visitor Services
Emp Status Regular Full-Time
Hours per Week 35