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Services for the UnderServed, Inc (SUS) Program Coordinator, START in New York, New York

Company Overview: As a leading provider of residential and support services to individuals with special needs, Services for the UnderServed provides the resources you need to build on your experience amidst our culture of team support. Ongoing training and attention to your development help to ensure your success. Your achievements and leadership are rewarded by advancement opportunities. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.

Position Summary: The START Coordinator will provide community-based crisis intervnetion and prevention services for individuals with intellectional and developmental disabilities and mental health needs.


  • Must work a designated number of hours each week

  • Participate in didactic trainings and additional trainings as required

  • Provide systemic consultation

  • Participate in National Center for START Services trainings and events

  • Prepare agendas and document outcomes for individual mentoring sessions held with Center for START Services

  • Maintain linkages and relationships with community partners

  • Assist with referrals for consultation and treatment as needed

  • Ensure the coordination of support meetings and crisis plan development for individuals served through START

  • Participate in recurring meetings with START leadership, clinical team, and Resource Center program

  • Provide home visits and visits to day and vocational settings as needed

  • Develop Comprehensive Service Evaluations, Cross-System Crisis Prevention and Intervention Plans, intake/assessments, intervention and outcome plans for Resource Center admissions or inpatient hospital admissions and any other applicable documentation of services provided

  • Maintain an active caseload of individuals referred for START Services (variability occurs depending on activity level of cases and the project scope)

  • Provide on-call support on a rotational basis as part of a START Team

Participate in the START Network, which brings together projects from across North America through an online resource center, conference calls, select study groups and a meeting at an annual conference as recommended

Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays

  • Master’s Degree in Social Work, Psychology, Counseling or other Human Services field

  • 2 years’ experience working with people who have IDD and mental health and/or challenging behavior needs

  • The ability to work with complex systems and an interest in the population is essential

  • Independent and organized work skills along with communication and writing skills are necessary

  • Experience working with families and individuals

  • Ability to complete START Coordinator Certification within 12 months following employment (May be 18 months for part-time coordinators)

External Company Name: Services For The Underserved, Inc.

External Company URL:

Street: DD-Admin