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Urban Resource Rapid Re-Housing Case Manager - Domestic Violence Programs in New York, New York



  • BA/BS

  • Conduct housing needs assessments to connect individuals and families impacted by domestic violence to appropriate permanent housing as quickly as possible.

  • Provide direct, client-driven case management services to help clients resolve or mitigate barriers to securing and maintaining permanent housing, such as rental arrears.

  • Assist with the recruitment of landlords, developers, real estate agents and brokers, and other community social service and housing providers, in order to identify appropriate apartments for individuals and families experiencing domestic violence.

  • Educate landlords and other partners about RRH and its benefits, and address potential barriers to landlord participation such as concern about tenant qualifications.

  • Identify appropriate housing for program participants as quickly as possible.

  • Assist clients to develop client-driven goals, and housing, financial and self-sufficiency plans that are solution-focused and based on clients’ strengths.

  • Assist with the facilitation of educational workshops for clients on skills needed to acquire and maintain an apartment.

  • Assist client with housing applications, and act as a liaison to housing authorities and affordable housing programs.

  • Ensure the timely completion of housing packages and tracking of package submissions.

  • Assist clients with rent and lease negotiations, and with basic needs at move-in, such as transportation and essential home supplies.

  • Conduct apartment inspections to assess whether apartments are safe, sanitary and meet standards.

  • Develop a network of community resources to help participants build a support system in order to achieve and maintain self-sufficiency

  • Refer clients to community resources, including but not limited to public benefits, healthcare, food supports, legal assistance, credit counseling, and subsidized childcare, in order to support housing stability and retention.

  • Work with clients to identify pathways for increasing earned income after housing placement, including participation in employment support programs.

  • Conduct client home visits or other field visits, where appropriate, in order to monitor progress of clients’ goals and resolve any issues that may lead to tenancy programs, such as disputes with landlords.

  • Participate in training on housing identification, housing assistance programs, landlord tenant rights and responsibilities, and other core competencies.

  • Work with supervisor and team to achieve contract outcomes and goals.

  • Maintain individual client files, including logs and outcome reports, to document all aspects of case management, assessments, and achievements for participants.

  • Assist with reporting requirements, including the use of client file management and data collection systems.

  • Special projects and other duties as assigned.

  • Experience working on poverty and homelessness issues.

  • Experience working with NYC’s housing programs and placing individuals/families in permanent housing.

  • Experience accessing and communicating within landlord networks, and utilizing effective strategies to recruit landlords.

  • Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point), Adobe Acrobat, and Social Media web platforms.

  • Knowledge of NYC’s housing programs and subsidies, and ability to strategically access the NYC landlord community and secure permanent housing for clients.

Salary: $26.3736/hr - $30.2197/hr

All new hires, interns and volunteers must provide proof of COVID-19 vaccination prior to their start date unless they have requested a reasonable accommodation for medical, disability or religious reasons from URI’s People & Culture, .