The Mount Sinai Health System Scheduling Coordinator I- MSM OPD, FPA Access Center in New York, New York
Strength Through Diversity
Ground breaking science. Advancing medicine. Healing made personal.
The Scheduling Coordinator I (Patient Coordinator I) greets and establishes first contact with patients, or performs in a call center capacity. Confirms and updates patient demographics and verifies insurance as necessary to ensure that patients have appropriate insurance for physician they are seeing.
Roles & Responsibilities:
Answer 70-100 patient calls per day in a fast paced call center.
Demonstrate exemplary customer service and soft skills
Maintain impeccable attendance
Greet patients via telephone and schedule appointments while simultaneously updating their insurance/demographics in the patient medical record
Communicate with appropriate front end staff an report any escalations to ensure the patient has a positive experience during the scheduling process
Collect or retrieve referrals or insurance authorizations as required
May schedule patient for follow-up appointment as needed
Provide patient with guidelines for requesting medical records if necessary
Ensure that patients are appropriately scheduled for the physician they are seeing and that they have a clear understanding of location
Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents
May initiate reminder phones calls for appointments
May perform additional tasks within the call center
High School graduate/GED
Minimum one year call center related experience (high call volume environment)
Experience with patient scheduling preferred
Must have a minimum of one week training on-site, which will be provided by practice
Hospital scheduling and registration systems including, but not limited to, Epic, IDX, Cerner, RIS, Eagle, ECW
Computer: Microsoft Office, Outlook
Patient-based customer service and soft skills
Excellent written and oral communication skills
Strength Through Diversity
The Mount Sinai Health System believes that diversity, equity and inclusion are drivers for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together and participate actively as a leader within the Mount Sinai Health System by:
Serving as the primary resource management representative of the Mount Sinai leadership teams, committees, etc., and acting as the primary executive leader interface between Mount Sinai and key executives from the health systems’ vendors and partners.
Engaging with relevant thought leaders and policy-makers at the federal and state levels, and representing the Health System as assigned.
Using a lens of equity in establishing and promoting policies and procedures and providing opportunities for all to thrive.
Confronting racist, sexist or other inappropriate behavior and challenges exclusionary organizational practices and serving as a role model to promote anti-racist behaviors.
Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.
We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care.
Explore more about this opportunity and how you can help us write a new chapter in our story!
Who We Are
Over 42,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai Morningside (formerly Mount Sinai St. Luke’s), and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation.
The Mount Sinai Health System
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