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Breaking Ground Team Leader, Outreach in New York, New York

Team Leader, Outreach

S2H Manhattan, 15 East 27th Street, New York, New York, United States of America

Req #766

Monday, February 22, 2021

ABOUT US: - We believe that everyone deserves a home!Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.

But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

The Team Leader, Outreach will supervise a team of up to nine Housing Advocates entailing weekly supervision, team meetings, performance planning, and scheduling. The Team Leader will conduct street outreach, engaging with individuals to determine homelessness history, services needed, and appropriate placement options. The Team Leader will be responsible for gaining a holistic understanding of the homeless population in their catchment area/program and will work in collaboration with the Program Director, Assistant Program Director, other Team Leaders, and relevant parties to implement appropriate housing and service solutions.  

The Team Leader will be expected to provide clinical, case management, and operational guidance to their supervisees; help coordinate outreach activities and operations; and will be responsible for ensuring that all required reporting, paperwork, procedures, and protocols are followed. The Team Leader will be trained in performing 9.58 removals and will be expected to clinically evaluate situations and determine when a removal is necessary. The Team Leader will spend extensive time conducting field work, respond to community concerns, oversee Code Red/Blue alerts, help identify new hotspots/encampments, work to eradicate existing hotspots/encampments, liaise with partner agencies, collaborate with fellow program supervisory staff, and complete necessary reports and documentation.           

This position’s hours are: 3.00 pm – 11.00 pm Monday-Friday.



  • Provide clinical direction, leadership, and direct supervision for up to nine Housing Advocates

  • Collaborate with program supervisory staff to meet program goals       

  • Conduct outreach, engaging and assessing homeless adults

  • Assess and evaluate client safety, involuntary removals, and other clinical interventions

  • Respond to community concerns, including 311 calls, inquiries routed to the team, and encampment engagement

  • Provide leadership during Code Blue/Red Alerts

  • Coordinate delivery of care with other agencies 

  • Ensures completion of required documentation, including reports and data entry

  • Performs other related duties as assigned      



  • Preferred 5 years working with homeless or disabled populations and supervisory experience

  • Excellent assessment skills, creative, person-centered problem solving

  • Ability to delegate and motivate

  • Possess excellent organizational and time management skills

  • Ability to communicate and work with diverse populations

  • Detail oriented and can manage team tasks, excellent verbal and written communication

  • Bachelor’s degree or equivalent, LMSW preferred        

  • Microsoft Office and Outlook required. Excel, PowerPoint and Access preferred

  • Required: Valid NY driver’s license with a driving record that is in good standing. Maintaining a good driving record (as defined by the organization) is a condition of employment


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  • S2H Manhattan, 15 East 27th Street, New York, New York, United States of America