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Health Quest Systems, Inc. Director Laboratory VBMC in Poughkeepsie, New York

Nuvance Health is a family of award-winning nonprofit hospitals and healthcare professionals in the Hudson Valley and western Connecticut. Nuvance Health combines highly skilled physicians, state-of-the-art facilities and technology, and compassionate caregivers dedicated to providing quality care across a variety of clinical areas, including Cardiovascular, Neurosciences, Oncology, Orthopedics, and Primary Care.

Nuvance Health has a network of convenient hospital and outpatient locations — Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York — plus multiple primary and specialty care physician practices locations, including The Heart Center, a leading provider of cardiology care, and two urgent care offices. Non-acute care is offered through various affiliates, including the Thompson House for rehabilitation and skilled nursing services, and the Home Care organizations. For more information about Nuvance Health, visit

Purpose: In conjunction with the Nuvance Health Medical Director Associate Vice President of Laboratory Services, manages the overall laboratory, phlebotomy, clerical and technical staff to assure that test results are available in a timely and accurate manner. Is responsible for developing the operational and capital budget under supervision of the Nuvance Health AVP of Laboratory Services. Works with the AVP of Laboratories in implementing policies and procedures in compliance with NYSDOH, CT DPH, and CAP and other relevant regulatory agencies. Ensures that the Medical Director’s delegated duties as per CLIA are performed to specification. Population served based on scope of services in the department.

Span of Control: Assigned technical, and non-technical laboratory staff.

Essential Responsibilities:

  • Oversee day-to-day operations within span of control of over 90 staff members resolving problems as necessary, and ensuring that operations are efficient, compliant, safe, and of the highest possible quality.

  • Develops and implements a strategic plan to create and maintain a culture of customer service. Exhibits problem-solving skills in both routine and emergency situations. Consistently demonstrates patient experience skills by placing patient perception concerns first.

  • Responsible for personnel management to include; interviewing and selection of staff, onboarding and training, counseling and disciplinary actions up to and including termination.

  • Completes annual assessments in timely fashion and provides professional coaching and career path guidance.

  • Monitors Quality Assurance and Quality Control for the Laboratory.

  • Responsible for the timely and correct submission of all regulatory Proficiency testing.

  • Evaluates new methods and equipment for the Laboratory and makes recommendations to the Medical Director and the Associate Director for Laboratory Services for adoption of equipment and methods.

  • Establish annual goals and measures of performance for functions within the span of control, including key financial metrics.

  • Maintain contemporary professional knowledge and education. (applies to Supervisor and above JD’s)

  • Demonstrates regular, reliable and predictable attendance.

  • Detects when test performance is not within acceptable levels and documents all corrective action.

  • Oversees coordination of schedules, distribution of work and usage of laboratory resources.

  • Develops and implements improvements to lab workflow.

  • Identifies problems that may adversely affect test performance and takes authorized corrective action.

  • Provides guidance and leadership to laboratory supervisors who oversee the technical staff members.

  • Oversee all testing disciplines within the laboratory, including phlebotomy services.

  • Performs other duties as required.

Education and Experience Requirements:

  • Bachelor of Science in Medical Technology.

  • Ten (10) years’ experience Laboratory Management

Minimum Knowledge, Skills and Abilities Requirements:

  • Knowledge of and ability to perform clinical lab diagnostics and high complexity testing.

License, Registration, or Certification Requirements:

  • Current New York State Medical Technologist License

Requisition #: 28140

Primary Shift: Day

Hours Per Week: 40.00

External Company Name: Health Quest Systems, Inc.

External Company URL:

Street: 45 Reade Place