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Samaritan Daytop Village Case Manager - Queens Location in Queens, New York

We are looking for a Case Manager

Elmhurst Queens Location

Non-profit specialists can work anywhere…. The BEST work with us.

A nationally recognized comprehensive Health and Human Services Agency, with over 60 programs across New York City and greater New York Area.

Samaritan Daytop Village , serves over 33,000 New Yorkers annually within your neighborhoods and communities so our success depends on those we employ.

The Role

Under general supervision, the Case Manager is responsible for aid clients requiring social service assistance. In collaboration with clients; interview and evaluate clients and formulate Independent Living Plans. Locate and make use of appropriate community resources for clients; and relocate clients to permanent housing. This work is carried out in support of the mission and goals of Samaritan Daytop Village.

What You Will Do

  • Establishes professional relationships with clients; engages them in permanency services and ensures client confidentiality.

  • Reviews all documentation establishing clients' eligibility for program and pre-screen for non-shelter alternatives.

  • Creates and maintains client files.

  • Conducts initial intake and psycho-social assessment of clients and clients' families' needs and periodic re-assessments.

  • In collaboration with clients, prepares initial and periodic revisions of independent living plans including short-term and long-term client goals.

  • Assists clients in attaining their goals by referring them to permanent housing opportunities, identifying and locating community resources for clients and by making referrals to appropriate services

  • Works with clients to break through barriers to client goals, assists clients in advocating for themselves and in moving toward self-sufficiency.

  • Monitors clients' progress toward their goals (dates achieved) via regularly scheduled contact and document via progress notes.

  • Follows-up with clients and with referral organizations regarding client contact and progress with referral organization.

  • Provides all required information for weekly/monthly/quarterly/annual reports.

  • Acts as client liaison/client advocate with outside organizations regarding such matters as education, healthcare, childcare, housing, legal issues, etc.

  • Schedules appointments for client with referral organizations.

  • Escorts clients to appointments (housing, entitlements, educational, medical, social service, etc.)

  • Assists clients in completing applications for benefits and entitlements, and may process applications on clients' behalf.

  • Completes Relocation Case Review (RCS) for referral for aftercare services.

  • Keeps abreast of changes in field.

  • Performs other duties as requested.

    Who You Will Be

  • High School Diploma or equivalency and 5+ years case management experience OR Associate’s Degree and 3+ years case management experience OR Bachelor’s Degree and 2+ years case management experience.

  • Current or prior experience working with homeless population i.e. Men/Women/Families in a DHS Single or Family Shelter as a Case Manager required for designated agency programs.

  • Ability to consistently maintain required documentation.

  • Working knowledge of NYC diverse network of community resources.

  • Ability to maintain confidentiality.

  • Must demonstrate sensitivity to needs of clients in crisis.

  • Experience working directly with people from diverse racial, ethnic and socioeconomic backgrounds.

  • Computer literacy including proficiency in Microsoft Office Suite and EHR.

  • Associates or Bachelor’s degree in Human Services or other related field.

  • Knowledge of DHS CARES Software a plus.

  • Ability in understanding challenges facing the homeless population.

  • *Additional Salary Details: The salary range and/or hourly rate advertised is a good faith estimate of compensation that may be offered to a potential candidate. The rate of pay is determined by several factors such as education, years of relevant experience, division, location, specialty, funding source, and credentials.