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Rise Life Services Residential Manager - Mental Health Program in Riverhead, New York

Residential Manager - Mental Health Program

Job Details



Job Location

Roanoke - Site 4 - Riverhead, NY

Remote Type


Position Type

Full Time

Education Level


Salary Range


Travel Percentage


Job Shift


Job Category

Health Care


Welcome to Rise Life Services!

RISE Life Services (an Aid to the Developmentally Disabled Company) provides a residential and supported living environment dedicated to empowering people with developmental disabilities and mental health challenges to RISE to their full potential. Our core values of quality, dignity, and respect serve as our guiding principles in everything we do.

Among our finest assets is our dedicated workforce: a diverse, knowledge-based team of professionals committed to offering the highest quality of services that are compassionately delivered and responsive to the needs of the individuals we serve and their families.

We offer a competitive compensation and benefits package, which may include the following:

  • $1000 Sign-On Bonus

  • Health/Dental/Vision Insurance – Premier and nationally recognized provider

  • Vacation/Personal/Sick Time Off

  • Life Insurance

  • Flexible Spending Account

  • Education Assistance

  • 401K Retirement Plan

  • Referral Bonus 

  • Local company discounts

  • Professional Development & Training opportunities

    Job Description and Responsibilities

    Under the direct supervision of the Mental Health Assistant Director, the Residential Manager will oversee and maintain successful operation of a (9- 10 bed) co-ed Community residence serving Individuals with severe mental illness. The Residential Manager is expected to carry out responsibilities with the utmost professionalism, forward-thinking, and a positive role-model.   

  • Demonstrate ability to problem solve, multi-task, and conduct research to resolve program concerns in a timely manner

  • Available on-call 24/7 for emergent needs, triage and support; Flexible schedule with availability to deploy to the site, as needed.

  • Exhibit effectiveness in handling crisis situations, deploying resources, and communicating effectively to required parties.

  • Maintain COVID protocols as directed.

  • Provide training, direction, and supervision to full time, part time, or on-call Residential Counselors assigned to the program as well as the Assistant Manager; Maintain meticulous records to track attendance, compliance and outcomes; Maintains own training compliance

  • Coordinates all services for Individuals- including linkages to day treatment, therapy, medical, psychiatric, financial, etc. considering the Individuals’ choice

  • Thoroughly prepares for OMH/OMIG/Internal Management Audits; Conducts regular self-audits of records to identify areas of concern 

  • Oversees and implements agency medication protocols; Regularly monitors Individual’s awareness and adherence to their prescribed medication regimen; Works collaboratively with the Medication Specialist to ensure OMH Medication protocols are followed by staff

  • Conducts MANDATORY staff meetings at least once per month- preparing a thorough, professional agenda; Maintains minutes of staff meetings as well as a sign-in sheet; Attends monthly Managers’ meeting- showing up timely and prepared to present on Program updates

  • Develop specific Individual Service Plans, conducts review every 90 days as required- and invites all parties the Individual deems necessary to partake in their recovery plan; Maintains active target dates on the service plan necessary for service delivery

  • Coordinates the implementation of Restorative Service Goals, including staff assignments for goal-related activities, data collection, progress notes, billing requirements.

  • Participates in bi-annual Utilization Management Reviews, and ensures completion of Recovery self-assessments  

  • Coordinates the implementation of Restorative Service Goals, including staff assignments for goal-related activities, data collection, progress notes, billing requirements.

  • Works collaboratively with clinical department (BIS) to complete/oversee ABC sheets, other behavioral tracking mechanisms making certain that Behavior Plans are successfully implemented; Maintain records and submit according to program due dates.

  • Utilize Precision Care for all documentation; Run monthly reports on progress notes; Identify areas of concern and appropriately address with assigned team members

  • Effectively oversees all billing critical documentation including: service delivery, semi-annual

  • Authorization forms, and quarterly team meetings.

  • Manage staff schedules, required trainings and staff onboarding process.

  • Participate in interview process, documenting an applicant tracking form and forwarding to HR within 24 hours; assist in actively recruiting for new team members- as necessary.

  • Approve timesheets via PayCom every Sunday for all assigned employees; Reviews/approves own timecard

  • Participates in the admission/discharge process, including trial visits, and 30-day discharge Follow up report.

  • Confidently represent agency to other service providers and community groups.        

  • Oversees the cooking needs with healthy menu planning, food shopping/ordering, and meal preparation, incorporating the dietary needs of the individuals. Review the weekly Menu, making any needed changes, and sign-off prior to the start of each week.

  • Submit Weekly Food ledgers/receipts and Monthly Recreational receipts, van logs/receipts, etc.

  • Maintain documentation of annual/bi-annual medical appointments (i.e. physical /PPD/Psychiatric/Psychosocial); conduct routine audits of PC- ensuring face sheet is current with diagnosis’ changes within 24 hours of update

  • Accompany residents on medical appointments utilizing agency vehicle; Assign to Residential staff as appropriate

  • Commitment to professional development; evaluate staff on an ongoing basis- 90 days/annual/as deemed appropriate.  

  • Ability to exercise sound judgement always

  • Ability to keep up with a multitude of emails via Microsoft Outlook; Perform other duties via Microsoft Suites (Excel, Word, Teams)

  • Effectively manage time, organize workspace, demonstrate proactive planning/prioritize to accomplish responsibilities

  • Ensuring organization of monthly recreation activities to promote independence, wellness and community integration  

  • Establish and maintain professional, interpersonal relationships; Develop constructive and cooperative working relationships.

  • Efficiently handle complaints, settle disputes, resolving grievances, conflicts, and offer mediation

    This is a full-time position available located in Riverhead NY; Core schedule is  Sunday 8a-4p and Monday - Thursday 9a-5p . The individual must be flexible with their hours since the houses operate 24/7.  

    Required Qualifications

  • H.S Diploma with at least FIVE (5) years’ experience working with the Mental Health population, or an Associate's degree with 2 years human services experience

  • At least one year experience working within a OMH funded residential setting

  • A minimum of two years’ supervisory experience

  • Valid NYS Driver’s License

  • Excellent verbal & written skills

  • Proficiency in computer skills including MS Word, Excel & Outlook

  • Demonstrated leadership skills

  • Highly organized, and detail oriented including time management

    Preferred Qualifications

  • Graduate from an accredited college or university with a degree in the field of human services

    Rise Life Services is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.