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Rochester Regional Health Appointment Coordinator, Communications Center in Rochester, New York

Appointment Coordinator, Communications Center

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Job IDREQ_140348 FACILITYLinden Medical Group LOCATIONRochester, New York


As an Appointment Coordinator in our office, you will play a central role in shaping our patients’ overall experience and level of satisfaction with Rochester Regional Health – outstanding customer service and organizational skills are keys to your success. You will interact regularly with patients, providers, nurses, secretaries and payers throughout each patient's healthcare experience and collaborate with physician offices and clinical departments to provide continual patient support.

This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families via phone. You are key in the success of operations and compassionate patient care every day.

Linden Medical Group is a large, yet intimate medical practice comprised of 6 physicians and 1 nurse practitioner providing compassionate, comprehensive healthcare in collaboration with our patients. Our practice gives patients a quality experience in a warm, personal setting. Our office is located in beautiful Penfield/Rochester border, convenient to 490.

We are seeking an individual who can help distinguish our practice as an amazing place. You will help create a wonderful first impression for patients/visitors, set the tone and be responsible for delivering a sophisticated experience. You will work closely with many disciplines on coordinating patient care, scheduling needs, creating telephone calls and informing patients on their care.

STATUS: Full-tTime

LOCATION: 30 Hagen Drive - Linden Oaks Medical Campus

DEPARTMENT: Linden Medical Group

SCHEDULE: Monday - Friday 8-4:30


  • Two (2) years customer service experience, preferably in a health care setting required

  • Proficient in use of computers

  • Strong customer service skills and the ability to demonstrate compassion and empathy

  • Knowledge of medical terminology

  • Strong verbal and written communication skills

  • Professional behavior

  • Critical thinking and problem solving skills

  • Friendly and clean appearance

  • Reliable and on time

  • Have a sense of urgency and willingness to help patients have the best experience


  • Customer Service.Provide courteous, attentive and prompt service to all those you work with and support

  • Collaboration.Work well with others in different departments and organizations to deliver a seamless, exceptional customer experience

  • EMR (Electronic Medical Records) utilization.Proper use of an EMR to communicate with patients, caregivers, physicians and the community to schedule patient appointments, complete registrations and respond to inquiries

  • Portal management.Enroll and activate patient portal accounts, answer questions and/or resolve any user issues

  • Compliance.Ensure your work is compliant with all policies and procedures

    PHYSICAL REQUIREMENTSS - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran

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