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Rochester Regional Health Financial Case Manager in Rochester, New York

Financial Case Manager

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Job IDREQ_130531 FACILITYSt. Mary's Campus LOCATIONRochester, New York


As a Financial Case Manager, your developed knowledge of government health insurances and community-based and fiscal programs make you a crucial resource for patients and families in need of coverage.

STATUS: Full Time

LOCATION: Riedman Campus

DEPARTMENT: Financial Counseling

SCHEDULE: Monday - Friday, Days



  • An equivalent combination of work experience/education/certificates will be considered

  • Bilingual preferred

  • Knowledgeable about a variety of health programs (Medicaid, federal, state, local and grant-funded)

  • Demonstrated experience working with diverse populations

  • Basic computer skills and programs proficiency

  • Maintain a valid NYS license for transportation to meetings/appointments


  • Assessment & Management.Review self-pay census and assess under and uninsured patient and families for community, urgent and chronic care healthcare coverage and payer opportunities; receive referrals from community agencies and internal healthcare team members; understand the verification process through insurance websites and basic understanding of PFS billing process

  • Patient Care.Serve as liaison between patients and families, Rochester Regional Health Patient Financial Services, Rochester Regional Health affiliates and community agencies; initiate contact with patient/family/representative to assess necessary assistance and prioritization of needs; obtain Rochester Regional Health’s release of information, completion of Medicaid application, necessary Department of Social S ervices forms, explain Medicaid and FINA processes and follow-up needs

  • Document Management. Maintain reports, provide necessary documents and data by deadlines and upon request of supervision

    PHYSICAL REQUIREMENTSS - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

    LICENSES/CERTIFICATIONSNYS DL - valid New York State Driver's License - New York State Department of Motor Vehicles (NYSDMV)

Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran

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