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Trillium Health NY Pharmacy Central Support Assistant - 0727013 in Rochester, New York

Trillium Health, a Federally Qualified Health Center Look-Alike, is a community health center offering access to affordable care for all, with a special focus on meeting the needs of LGBTQ people, communities of color, and underserved populations.

Nationally recognized for outstanding patient-centered care, the team at Trillium Health provides a wealth of knowledge and experience. Our expansive array of services, including testing and treatment, laboratory services, primary and specialty care, and an on-site pharmacy, makes it easier for patients and clients to receive the complete care they need, all in one place.

Our authentic commitment to diversity and inclusion is evidenced through our hiring practices, our employee programs, and our compassion for everyone we serve. Based in downtown Rochester, with satellite locations in Bath and Geneva, and MOCHA centers in Buffalo and Rochester, Trillium is deeply invested in building community. We proudly sponsor many other nonprofit organizations throughout the area and participate in a wide range of community events.

Trillium’s employee-centered company culture and exceptional benefits have contributed to impressive growth in recent years, raising our staff total to more than 290. We hope you will consider joining us on this upward path and becoming a part of the Trillium Health family.

We are currently recruiting for a Pharmacy Central Support Assistant.

Customer Service

·Answer all incoming pharmacy phone calls

·Retrieve all Pharmacy and IVRvoice messages

·Call patients with required delivery notifications

·Make all pending return to stock phone calls in collaboration with Pharmacy site Pharmacy Support Assistant

Make all other patient phone calls, including:


oSupply issues

oInsurance information

oPayment issues

oPrior authorization status

oRefill/pickup reminders

oOrder status

·Transfer all calls to a specific pharmacy location if needed or take messages and ensure timely follow-up form pharmacy staff

·Monitor and respond to all pharmacy patient portal messages

·Support Third Party Specialists with any patient communications or updates as needed/directed

Support Duties

·General clerical support for Pharmacy Central Processing

·Clerical support for Pharmacy sites when feasible

·Records management for all pharmacy sites, including off-site management

·Monitor and (re-)request all required cover prescriptions for each pharmacy site

·Provide support to Supervisor, Pharmacy Central Processing in gathering all required documentation for third party audits

·Prepare monthly patient AR statements for distribution

·Support Supervisor, Pharmacy Central Processing, the Manager, Pharmacy Performance and Operations, and the Director, Pharmacy Operations in all Pharmacy staff communications and tracking of any required documentation requiring staff signatures

Basic Data Entry Support

·Assist data entry staff

oIVR refills

oPatient portal refills

oMobile app refills

oProvider refill (re-)requests

·Provide support to data entry in entering/updating all new patient information

·Patient demographics

·Insurance information

·Delivery information


·Requires the ability and commitment to respect and support inclusiveness and diversity including but not limited to individuals of different backgrounds, cultures, races, ages, sexual orientations, gender identities or expressions, experiences, opinions, etc.

·Requires individual demonstration of commitment to the One Trillium behaviors and business impacts and modeling them in the organization.

·Responsible for maintaining confidentiality of all patient, client, employee, protected and proprietary information

·Employees are accountable for meeting the performance standards of their departments and must participate as requested in compliance audits, process improvement and quality improvement plans

·Other specific duties as assigned


High School diploma required, Associates Degree strongly preferred.1 year customer service and/or retail experience required, >3 years preferred.Ability to speak Spanish and or ASL preferred but not required.Excellent interpersonal, verbal and written communication skills are required.Additional requirements include good computer/internet and phone skills, organization, attention to detail and the desire to work as a part of a team.Must be extremely customer oriented and accustomed to working in a diverse environment.

Trillium Health offers employment to all employees & applicants. No person shall be discriminated against in employment on the basis of race, age, color, marital status, religion, creed, sex, sexual orientation, gender identity or expression, national origin or ancestry, disability, veteran status, status as a domestic violence victim, genetic condition or predisposition, or any other characteristic protected by law.