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Paychex PIA Enrollment Processing Supervisor in Rochester, New York

PIA Enrollment Processing Supervisor


AZ - Phoenix, CA - San Diego, NY - Rochester



Manages, monitors and directs all activities, workflow and transactional management of functional enrollment processing team within the Paychex Insurance Agency. Provides direct supervision for non exempt staff in a processing and service environment.

  • Supervises employees in all aspects of processing enrollments for Health and Benefit regional teams; monitors work flow using key indicators to ensure that deadlines and accuracy requirements are met.

  • Communicates expectations to the team members and reviews processes on an ongoing basis to ensure team is meeting operational priorities.

  • Assists in the establishment of policies and implements all policies and procedures relating to the workflow of the assigned team to ensure timely and accurate service.

  • Researches and proposes enhancements to existing processes to create efficiencies and maintain service levels.

  • Recruits, hires, and evaluates performance of personnel to ensure that all departmental needs are handled appropriately. Counsels and develops staff for personal and corporate advancement through career development, training programs, and other resources.

  • Reviews business processes to ensure accuracy, efficiency in productivity measures and adherence to internal and external client service level standards, as well as recommends the necessary changes to maintain a competitive advantage.

  • Represents the department on teams and projects to ensure that departmental needs are met and that actions of the team are in line with departmental goals.

  • Makes recommendations to PIA Managers regarding the development of policies and procedures; identifies and implements processing efficiencies.

  • Assists in the preparation of the annual budget; monitors expenses and makes adjustments to approved budget.

  • Life, Accident and Health must be obtained within 90 days of employment.


  • Associate's Degree - Preferred

  • 1 year of experience in Leadership role.

  • Effective leadership skills.

  • Effective leadership skills.

  • Life Accident and Health license Life, Accident and Health must be obtained within 90 days of employment. - Preferred

Our Commitment

Paychex is dedicated to fostering a culture of intentional Inclusion and Diversity (I&D). Our valued employees and commitment to I&D is the essence of our internal and external success. Inclusivity is a key value of our corporate culture and is exemplified through our reputation as a top employer for employee development, diversity, and ethics, as well as a focus on fairness in recruitment, selection, and decision making.

Click here for more information on our corporate social responsibility.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.