ESL Federal Credit Union Security Communications Center Operator I in Rochester, New York
This position requires availability to work the afternoon shift of 2:30 p.m. – 11:00 p.m. Must be flexible to meet current and future business needs.
Provide support, and response for alarm events, access control, and communications with members, visitors, and vendors at ESL properties.
Monitor and respond as defined in ESL security department procedures to all alarm events, including, intrusion, fire, environmental / building systems, and emergency phones. Monitor all secured areas of the ESL headquarters campus and locations. When assigned to main lobby, Monitor activity, and maintain security control of the front desk main reception area. Interact with members, employees, visitor, and all others in the lobby area of ESL company headquarters. Provide direction, and assistance. Assist with parking validation and questions, provide support or relief for receptionist if needed including answering or transferring calls as needed. Represent Physical Security in a professional, friendly, and member focused manner. Enter banking office from time to time as routine patrol. Be alert for safety hazards, including wet floors, obstructions, or any issue that could be a safety or security hazard and report accordingly. Maintain radio contract with Security Communication center (SCC) and respond if needed to emergency situations. Work at various ESL locations as need or assigned.
Perform video checks and report maintenance issues. Monitor and respond as defined in ESL security department procedures to all alarm events, including, intrusion, fire, environmental / building systems, and emergency phones. Monitor all secured areas of the ESL headquarters campus and locations. Provide direction for visitors to the parking garage and surface lot.
Monitor access for headquarters campus area, reporting all instances of unauthorized access attempts to Physical Security Manager. Issue temporary access cards to employees. Issue temporary access ID badges to employees. Interact with responding county emergency service departments. Dispatch emergency services to ESL locations as warranted.
Associates degree preferred; High School education/GED required
2 or more years of directly related experience in security, military or law enforcement preferred
At least 1 year of relevant security or public safety work required or a combination of work experience and education in the criminal justice field required.
Flexibility to work various shifts including holidays and weekends.
Proficient computer skills including Microsoft Office.
Must be able to obtain New York State Security Guard Certification within 6 months of employment.
Effective oral and written communication skills.
Ability to adapt to a dynamic environment and ability to handle multiple events under pressure.
Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper
We’re committed to diversity, equity, and inclusion. ESL recognizes the importance of a culture that embraces diversity and values individual differences. We are committed to cultivating a diverse workforce at all levels that mirrors the communities we serve. We welcome applications from people with diverse perspectives and backgrounds. We strive to create an inclusive, respectful and equitable environment, which makes ESL a great place to work!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)