New York Hire Now

Job Information

The Arc of Monroe Team Leader Day Services in Rochester, New York

Team Leader Day Services

Tracking Code


Job Description

Be You, Be the Arc. Bring your kindness, bring your compassion, bring your diversity. Create a rewarding career at The Arc of Monroe by empowering and supporting people with I/DD to live fulfilling lives and create opportunities for independence and inclusion.

As a Team Leader in our day services environment you will work directly with adults with intellectual and developmental disabilities to promote independence, individualization, productivity, community inclusion, personal choice, safety and well being. You will provide supervision, guidance and support to both staff and the people we support. Other responsibilities include developing schedules and activities, actively participating in the development, implementation and documentation of day habilitation plans, managing work schedules and assignments for staff, and maintaining accurate and complete documentation.

  • Participates in the development and implementation of schedules and activities. Communicates concerns to Habilitation Coordinator in a timely manner.

  • Organizes and oversees assigned DSP staff in implementing plans, objectives and activities as planned. Provides services in accordance with the individual’s program plan. Consistently implements and adheres to behavior management plans. Receives instruction, guidance, and direction from clinical staff on particular methods, treatments, etc.

  • Uses person centered approach by directly or indirectly providing opportunities for individuals to make choices and decisions, learning to recognize individuals non-traditional expressions of preference, and encouraging the development of relationships with those other than paid staff and with other individuals with developmental disabilities.

  • Provides written and/or verbal feedback to appropriate supervisory staff regarding individual or facility related concerns. Assists in determining needed equipment and supplies and is responsible for monitoring and maintaining spending for program and staying within budget.

  • Contributes to the effectiveness of treatment or day habilitation plans by actively participating in their development, implementation, and documentation.

  • Monitor and maintain a clean, safe, and secure environment for individuals at all times. Participate in building evacuation and fire drills, and routine practice of infection control.

  • Demonstrates appropriate techniques in all physical interventions with people we support, including dining, lifting, transferring, positioning, or physical interventions.

  • Monitor for changes in general health, behavior, appearance, and patterns of activities and follow reporting procedures for any changes.

  • Maintain a positive relationship with individuals’ family members/guardians, including providing status updates and acting as a positive liaison between family/guardians, the program and support team members.

  • Ensure staff is assigned to the appropriate tasks; work is scheduled effectively; and checkpoints and controls are set for monitoring progress.

  • Interviews effectively, recommend the right candidate and ensure effective on-site orientation and training for new staff. Assists in identifying methods to fill staffing gaps as needed.

  • Manages employee performance by clearly defining job responsibilities and standards of performance; tracking progress against goals; providing clear, thorough, timely feedback; and addressing performance problems and issues promptly. Thoroughly and sensitively provide constructive feedback. Elevates performance issues that cannot be resolved through coaching to the next level of management for possible disciplinary action. Drafts annual performance appraisal and delivers it to each employee.

  • Delegates’ authority and accountability to staff for appropriate responsibilities and decisions that are consistent with the scope of their capabilities, rules and regulations of regulatory authorities (where applicable), training, and policies of the organization.

  • Complete necessary paperwork to meet Arc of Monroe, federal and state regulatory requirements including but not limited to: data documentation, MAR’s, behavior tracking data, supervision notes, and event reports. Reads, writes and follows through on all communication in the daily logs and/or communication book. Ensures team members complete accurate and timely documentation.

  • Successfully complete required, on-going training requirements within mandated timeframes.

  • Intervene immediately if abuse is suspected, notify the New York State Justice Center and follow the Code of Ethics set forth by the NYS Justice Center of the suspected occurrence.

  • Ensure that behavior is professional and consistent with The Arc’s culture, mission, values, philosophy, and policies and procedures, including treating individuals and others with dignity and respect.

Required Skills

Other Skills/Knowledge/Experience

  • Manage multiple priorities while maintaining effective levels of consumer service

  • Ability to stay calm and level-headed under pressure and still perform well

  • Demonstrate good judgment, sensitivity, objectivity and tact

  • Good verbal and written communication skills

  • Foster teamwork between all team members via open communication, sharing of responsibilities, and a positive, constructive attitude.

  • Complete the agency’s on-boarding training program.

  • Basic computer literacy, including use of email, Microsoft office and internet

Physical Requirements

  • Frequently required to stand, walk, sit, stoop, reach, push, pull, lift, climb and kneel

  • Exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently.

  • Use medical equipment such as Hoyer, SARA lifts, push/pull wheelchairs and carts (grocery)

  • Housecleaning duties such as laundry, vacuuming, cleaning showers/tubs, dishes, taking out garbage, yard work and preparing meals, shoveling snow, cleaning room

Working Conditions, Position Type and Expected Hours of Work

  • This position works in a residential setting that is open 24 hours a day, 365 days a year. Rotating shifts as well as holiday, weekends and work during inclement weather will be required.

  • Must be flexible and dependable; may be required to work overtime as necessary.

  • May be occasionally exposed to individuals who have the potential to carry a communicable disease or blood borne pathogen

Required Experience

Minimum Education and Experience

  • High school diploma/G.E.D. is required, plus two years working in human services, preferably with individuals with intellectual disabilities or an equivalent combination of education and experience. 1-2 years supervisory experience a plus.


  • Valid NYS driver’s license required. Must have access to timely and reliable transportation to transport self and individual.

  • Must maintain current required certifications as designated by the agency including but not limited to: AMAP, SCIP-R, First Aid/CPR

Job Location

Rochester, New York, United States

Position Type