Legends Hospitality Operations Manager in Saratoga Springs, New York
OPERATIONS MANAGER, Saratoga Performing Arts Center
Founded in 2008, Legends is a premium experiences company with more than 1,500 full-time and 30,000 seasonal team members globally. Legends has six divisions operating worldwide - Global Planning, Global Sales, Hospitality, Global Partnerships, Global Merchandise, and Global Technology Solutions - offering clients and partners a 360-degree service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment.
The Saratoga Performing Arts Center is a large amphitheatre located in Saratoga Springs, New York, on the grounds of Saratoga Spa State Park. It presents summer performances of classical music, jazz, pop and rock, country, comedy, dance, opera, as well as a Wine & Food Festival.
This position reports to the General Manager. The Operations Manager will be responsible for overall management of concessions operation.
Responsible for ordering and maintaining correct inventory levels.
Responsible for entering purchase orders and product receiving information into tracking program.
Manage and oversee monthly inventory.
Ensure cash handling procedures are always met.
Direct and oversee schedules for all hourly staff to guarantee proper payroll and management.
Develop warehousing plan to assure easy access and accountability of merchandise
Maintain product and service quality standards by conducting ongoing evaluations and investigating customer concerns
Recommend and maintain preventative maintenance programs to protect the physical assets of Legends
Implement and maintain effective communication with the client and all employees
Assist in the development of programs that result in increased customer satisfaction
Implement and ensure accurate information entered into POS systems, able to trouble shoot
Manage in compliance with established Legends’ policies and procedures
Ensure all cash handling procedures are in effect at all times
Perform other related duties, tasks and responsibilities as required from time to time
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
The ideal candidate will have a Bachelor’s degree with a minimum of four years food and beverage and/or retail management experience.
Detail-oriented and extremely organized with the ability to multi-task
Ability to interact with all levels of management
Excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment
Customer Service oriented
Proficient with Microsoft Word, Excel, and PowerPoint
Experience with Scheduling preferred
Knowledge and effective operations of retail POS including procedures and policies
Must be available to work extended hours such as nights, weekends, and holidays as business needs require
Must be able to work in a team environment
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.