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Alliance for Positive Health Client Support Specialist in Schenectady, New York

Client Support Specialist

Department: Program Services

Location: Schenectady, NY


Client Support Specialist

Do you have past personal experience facing barriers and advocating for yourself to get the health care and support you needed? You can use those experiences to help others! Client Support Specialists draw from their own experience to offer peer support, encouragement and strategies to clients who are experiencing challenges in accessing and sustaining the care they need. This Client Support Specialist position will focus on assisting clients, primarily black and Latino men living with HIV or those at-risk, who need assistance navigating social services, re-entry, housing, medical, mental health and/or substance use systems.

Who we are looking for:

We are looking for compassionate and engaging individuals who have personal experience with successfully negotiating service delivery systems. In addition to a willingness to share from your own experiences, this position requires documentation, time management, commitment, self-motivation, and effective communication.

Successful candidates will be able to build trusting, professional relationships with clients, co-workers and external service providers. If you have strong interpersonal and advocacy skills, the Alliance for Positive Health would like to talk to you!

Client Support Specialist (orientadores)

-Tiene usted la experiencia personal en enfrentar barreras y abogar por s- mismo para recibir cuidado de salud y el apoyo que necesita? -Usted puede usar esa experiencia para ayudar a otros! Client Support Specialist (orientadores) se basan en sus propias experiencias para ofrecer apoyo, -nimo y estrategias a clientes enfrentando obst-culos con el acceso y el mantenimiento del cuidado que ellos necesitan. La posici-n Peer Navigator se enfocar- en asistir a los clientes, principalmente hombres negros y latinos que est-n viviendo con VIH o aquellos que est-n a riesgo, quienes necesitan ayuda navegando servicios sociales, reingreso, vivienda, atenci-n m-dica, servicios de salud mental y/o con sistemas de uso de sustancias.

Estamos en busca de:

Buscamos individuos con devoci-n y compasivos que tengan experiencia personal en negociar con -xito sistemas de entrega de servicios. Adem-s que tengan voluntad de compartir de sus propias experiencias, esta posici-n requiere documentaci-n, administraci-n del tiempo, compromiso, auto motivaci-n, y comunicaci-n efectiva.

Candidatos exitosos podr-n establecer relaciones de confianza y profesionales con clientes, colegas de trabajo, y proveedores de servicios externos. -Si usted tiene habilidades fuertes de mediar e interpersonales, Alliance for Positive Health quiere hablar con usted!

Job Duties:

  • Use personal disclosure and relating of life experiences to provide support to clients, encourage client engagement in services, and de-stigmatize treatment, testing and/or other service needs.

  • Assist with targeted outreach.

  • Assist clients in self-advocacy and self-management skill-building.

  • Conduct follow up to service plan activities and referrals.

  • Participate as a member of the service team in regular client case review and case conferences.

  • Collect, maintain, and report up to date client health indicator, contact, and history data. Utilize indicator data to address barriers and improve individual health outcomes.


  • High school diploma or GED

  • Life experiences reflective of those faced by the target population

  • Bilingual a plus!

  • Familiarity with the region-s services and navigating the systems of care and support

  • A valid, unrestricted driver-s license and a vehicle to travel to designated appointment sites within a multi-county region.

Other Details:

Non-exempt; full-time 37.5 hours per week. Position starts at $16.50/hour with generous benefits & time off.