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Community Health Action of Staten Island Data and Quality Coordinator in Staten Island, New York

Data and Quality Coordinator

Staten Island, NY ( • Care Management

Job Type



Title: Data and Quality Coordinator

Department: Care Management

Reports To: Associate Vice President, Care Management & Criminal Justice Initiatives

Location: 56 Bay Street, Staten Island, NY 10301

Position Status: Full Time

FLSA Status: Non-Exempt

Pay Rate: $40,000-45,000 annually, commensurate with experience; excellent benefits package

Community Health Action of Staten Island (CHASI) drives dramatic improvements in the health of New Yorkers by feeding people who are hungry, healing families broken apart by violence, and bridging the gaps between people and the compassionate health care they deserve. CHASI serves the most vulnerable individuals, families, and communities with critical services and programs. CHASI provides outreach, education, prevention, and direct support services for populations most affected by health disparities – the poor and working poor, low income people with chronic illnesses, persons with criminal justice involvement, substance users, domestic violence survivors, people of color, and the LGBTQ community.


The Health Home Care Management program works with individuals on Medicaid who have one or more chronic illnesses to access health care and service providers with the goal of improving health outcomes. The Data and Quality Coordinator is responsible for monitoring and supporting the integrity of the data reported in electronic databases detailing client service delivery in the Care Management department. The Data and Quality Coordinator will regularly review documentation from both a qualitative and quantitative perspective, working closely with Unit Supervisors and Care Managers to address quality and compliance. Role will play a pivotal part in developing and tracking staff training objectives. The Data and Quality Coordinator will also provide support for basic administrative functions of the Health Homes program including, but not limited to, maintenance of program and office supplies, preparation of documents for audit submission, and maintenance of an up-to-date program roster.


  • Conduct routine client documentation reviews for quality and compliance purposes in electronic databases.

  • Conduct final review of all billing support questionnaire (aka HMLs) and Core Service delivery for billing purposes on a monthly basis.

  • Maintain accurate roster of client census.

  • Work closely with Unit Supervisors to track and publish client engagement rates and key KPI performance.

  • Compile statistical data and write concise reports summarizing quality assurance findings.

  • Coordinate response to audits with Unit Supervisors and Associate Vice President.

  • Report and track reportable program incidents.

  • Order and maintain supplies needed for program operation.

  • Attend regular and mandatory team, department meetings, trainings and contractor-facilitated provider meetings.

  • Perform all functions in alignment with CHASI’s Mission, Vision, and Core Values.

  • Other duties as assigned.



  • Ideal candidate should possess a Bachelor’s degree + 1 year experience, Associate’s degree + 2 years of experience, or a High School diploma + 4 years of experience

  • All candidates must have experience in timeframes specified above working in a direct capacity to support the goals of clients with chronic health conditions, or substance use disorders.

  • Experience providing quality assurance oversight of data and non-profit program implementation preferred.

  • Demonstrate effective oral & written communication skills.

  • Ability to adapt to multiple and changing priorities in order to meet timeframes and deadlines.

  • Demonstrate organizational & problem-solving skills.

  • Proficient in Microsoft Word, PowerPoint, and Excel.

  • Previous experience in trauma informed care & case management strongly preferred.

  • Demonstrate analytical skills in order to collect, organize, monitor and present data in a clear and concise manner.

Equal Opportunity Employer

Please Note: As a public health organization, Community Health Action of Staten Island is now requiring all employees to be vaccinated against COVID-19 unless they have a qualified medical exemption; if selected for the role you must have at least one dose of the vaccine to begin employment.