Lowe's Assistant Location Manager CDT in Syracuse, New York
What You Will Do
The primary function of the Assistant Location Manager CDT is to assist the Location Manager CDT with overseeing tactical operations involving the Central Delivery Terminal (CDT), including all aspects of inbound transportation, special services, fulfillment, and delivery to the customer. The Assistant Location Manager CDT will manage delivery and operations teams in Distribution Specialty Operations who are responsible for executing the movement of all home delivery shipments efficiently into the CDT and out to the customer’s specified delivery location.
The Assistant Location Manager CDT will manage product flow in and out of the CDT efficiently so that productivity targets are achieved, striving to meet key performance indicator targets, budget constraints, and to ensure a high degree of customer satisfaction. This role will provide input for strategic decisions made by the Location Manager CDT and is considered a developmental position for a future role as a Location Manager CDT.
The Assistant Location Manager CDT will also manage the delivery and hook up experience for the customer in a manner that is consistent with the company mission and objectives, maintaining a safe working environment for the customer, delivery teams, and associates, and examining delivery routes for cost and service improvements and efficiencies. The Assistant Location Manager CDT will also be responsible for resolving surfacing issues and implementing service improvement, cost savings, customer satisfaction, and safety programs for the CDT.
As the Manager On Duty (MOD), this position is accountable for ensuring excellent customer service by overseeing the service desk (e.g., by responding to escalated customer phone calls); resolving exceptions, including operational, scheduling, repair, and delivery issues; ensuring building safety and security; and providing coaching and feedback to service associates and delivery teams. The MOD is expected to promote a safety culture among all CDT employees by continuously monitoring work to ensure all employees understand and implement safety policies and practices; conducting regular safety reviews; quickly and appropriately responding to incidents or injuries; investigating safety accidents, injuries, and product incidents; performing daily business closeout duties (e.g., reporting, locking building) and all other duties as needed.
Travel Requirements: This role does not require regular travel.
What We\'re Looking For
Required to work a set schedule that may be changed/modified by management based on the needs of the facility.
Requests to be scheduled off for a specific day require advanced notification and approval by the Location Manager CDT. Salaried positions are generally scheduled for 40 hours; more hours may be required based on the needs of the CDT.
Must work in a distribution/warehouse environment with the physical and environmental aspects typically associated with such environment.
Minimally must be able to lift 40 pounds; ability to lift up to 75 pounds without assistance daily.
What You Need to Succeed
2 years of leadership experience in a store or distribution center.
AND Demonstrated experience complying with safety requirements and building a culture of safety among subordinates and peers.
AND Willingness to relocate and accept a future Location Manager CDT role within the network.
AND High school diploma or GED equivalent.
AND Basic proficiency in Microsoft Office (i.e., Word, Excel, Outlook).
Bachelor\'s degree in Business Administration or related field OR 3 years of experience in store or distribution center management.
2 years of experience in managing individuals in a leadership role.
3 years of experience using retail software (e.g., Sterling, Genesis, inventory management systems).
Demonstrated experience working cross-functionally.
Demonstrated experience in a customer facing role.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
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