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SUNY Upstate Medical University Hospital Patient Services Clerk 1 in Syracuse, New York

Hospital Patient Services Clerk 1

Apply now ( Job no: 68251

Department:Patient Access-Ambassadors

Employer:State of New York

Payroll Title:Hospital Patient Services Clerk 1, SG007

Bargaining Unit:CSEA - ASU (Administrative Services Unit)


Work type: Full-time

Location: Syracuse

Categories: Administrative, Secretarial & Clerical

Job Summary:

Duties include but are not limited to: Conducting a courteous, professional interview with patient. Gather and accurately enter all demographic and insurance data into EPIC. Obtain required signatures, distribute forms and patient info handbooks appropriately. Correctly identify and attach patient bracelets. Research, identify and collect copays. Maintain patient confidentiality. Transport patients to their appointment via wheelchair. Provide information and directions to patients. Maintain knowledge of department policy and procedures and maintain an accuracy rate within established guidelines. Provide flexibility in schedule to accommodate staffing needs of the department. Will participate in cross-training in other admitting areas. Will participate, when works chedule permits, in departmental committees, offering suggestions for innovation in the efficiency of the department. Will need to deliver high levels of customer service, prioritize work and handle stressful situations. Will perform support functions as necessary such as filing, assist supervisor in new employee training, etc. Strong customer service skills required. Must be able to push wheelchairs

Minimum Qualifications:

New York State Department of Civil Service Eligible List or eligible for transfer.

Now accepting Provisional Applicants:

To be considered for provisional appointment you must be a qualified employee of the State University of New York and have had one year of permanent competitive or 55-b/55-c service as a Hospital Patient Services Clerk 1 or as a Nursing Station Clerk 1

Preferred Qualifications:

Work Days:

Schedule based on 37.5 hours per week. Monday-Friday AM hours rotating weekends and holidays

Message to Applicants:

Position Status: Provisional

*Now accepting provisional applicants!

Recruitment Office:Human Resources

Executive Order:Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or disability or other protected classes under State and Federal law.

Advertised: Jul 27 2021 Eastern Daylight Time

Applications close: