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SUNY Upstate Medical University Patient Relations Coordinator in Syracuse, New York

Patient Relations Coordinator

Apply now ( Job no: 67446

Department:Patient Relations/Guest Svcs

Employer:State of New York

Payroll Title:TH Staff Assistant 1, NSSL2

Bargaining Unit:UUP (State University Professional Services Unit)

Salary:Commensurate with experience

Work type: Full-time

Location: Syracuse

Categories: Management & Professional

Job Summary:The Patient Relations Coordinator is responsible for working with patients, their families/designees, Hospital Staff, and/or other internal/external customers to coordinate, investigate, and resolve issues and/or concerns related to quality of care, services and communication, as well as promoting continuous improvement. Responsibilities include, but are not limited to providing appropriate and timely responses, as well as trending complaint subject matter and regularly communicating findings to Hospital leadership and expanding Patient Relations presence to underserved Health System service areas, such as Outpatient/Ambulatory, Cancer Center, Inpatient Psychiatry, and Inpatient Pediatrics, and increasing Patient Relations participation with Emergency Management exercises and Incident Command activations. The Patient Relations Coordinator supports service recovery and patient satisfaction including but not limited to processing lost and found issues, staff education on customer service program initiatives and supports monthly customer service bulletin board updates, Engaging in Excellence monthly newsletter, and the Patient Relations website.

Minimum Qualifications:

Associates degree in Business, health related field, or similar discipline and two years progressively responsible administrative experience or equivalent combination of education and experience required. Excellent organizational, oral/written communication skills, and computer skills required.

Preferred Qualifications:

Experience with policy development, reading medical records, knowledge of HIPPA and ADA regulations in a health care environment strongly desired. Working experience in patient relations, clinical and/or customer service environment preferred.

Work Days:

Monday-Friday. 8 am- 4:30 pm

Message to Applicants:

Recruitment Office:Human Resources

Executive Order:Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or disability or other protected classes under State and Federal law.

Advertised: May 04 2021 Eastern Daylight Time

Applications close: